Hospital Manager, Birchmount Animal Hospital

Veterinary Hospital Manager Location: Scarborough, ON

Birchmount Animal Hospital has an excellent opportunity for an experienced veterinary client service professional to join our leadership team as our Hospital Manager.

Under the guidance of the Regional Director and in partnership with the Medical Director, the Hospital Manager performs a wide range of administrative activities related to the practice. The successful candidate will be passionate about providing leadership and development to a multifaceted team that delivers high‑quality veterinary services to our patients and pet owners. The role will require strong organizational, administrative and people skills to meet hospital deadlines and related goals.

Skills and Qualifications

• Minimum 2‑3 years experience supervising up to 30 staff members in multi‑faceted roles; delegate, motivate and coordinate.

• Previous customer service and financial budget management experience.

• Administrative skills: scheduling staff, document control, filing, various reporting and coordinating office services (equipment/supplies/forms/procedures).

• Leadership skills: fostering people relationships, providing coaching opportunities, towards the goal of quality patient care and excellent client service.

• Exceptional interpersonal skills; develop a respectful team‑building atmosphere with your colleagues, while providing compassionate and professional relations with your pet parents and community.

• Must be able to handle multiple tasks and deal with an environment of changing priorities and manage positive change – processes, people and growth.

Responsibilities

• Positively represent the hospital and VCA Canada in the professional community and to our clients.

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.

• Oversee the hiring, reviewing, disciplining and terminating of professional staff, and with the approval of the Regional Management team.

• P&L management & monthly review in collaboration with the Hospital Medical Director & Regional Management team.

• Positively represent the hospital and VCA in the professional community and to the general public.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP 5% Employer Group Match Program!

• Exceptional career development: there is room to grow here!

• Access to amazing mini‑courses.

• Membership and dues.

• Wellness days, sick days, and vacation time.

• Employee assistance program.

• Continuing education benefits; paid to learn!

• Opportunities to give back to your community through VCA initiatives.

• E‑tools to assist with meditation, better sleep, exercise, and focus.

• Virtual health care (telemedicine) offers quick access to quality care.

• Generous personal pet care discounts.

• And extra perks like shopping discounts and cool wellness apps!

Learn more why VCA Canada with this link here: VCA Canada Birchmount Animal Hospital

Email: careers.canada@vca.com for further information or click Apply Now!

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.