Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence .

Do you have a genuine passion for looking after customers? Are you an experienced casualty claims advisor who wants to be a part of an industry leading, dynamic team? We are recruiting for a Casualty Specialist to join our West Protect (Casualty) team.

The Casualty Specialist role is to investigate, evaluate, negotiate, and settle moderate complexity casualty claims in accordance with Aviva's procedures and philosophy. We have a strong focus on strategic indemnity and expense management, in addition to excellent customer service.

The successful candidate will thrive within a high-performance hybrid work culture, readily accept new challenges, and continually improve their knowledge and skills. The successful candidate will also serve as a mentor to their colleagues while displaying a strong technical ability.

What you’ll do :

Interpret and confirm insurance coverage

Investigate, evaluate, and settle Casualty claims with claimants or their representatives

Direct and manage file investigations and if required instruct IAs as needed

Ensure file reserves are timely and accurate

Proactively manage communication with our customers and stakeholders

Clearly document and summarize file activity

Understand and support Aviva’s claim procedures and guidelines

Regular and proactive reviews of file strategy plans

What you’ll bring :

3+ years of experience handling Casualty claims

University degree or equivalent

CIP or working towards CIP

Ability to work independently and effectively in a fast-paced environment

Strong working knowledge of Personal and Commercial liability claims

Exceptional written and oral communication skills

Well-developed organizational skills

Adaptability, flexibility and integrity

Committed team player with a positive outlook and sense of humor

Able to work in a hybrid work environment

What you’ll get :

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Exceptional Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.