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technical support specialist – information technology (IT)

technical support specialist – information technology (IT)

VMG Strategic TechnologyBedford, NS, CA
Il y a 17 jours
Salaire
26,00 $CA –29,50 $CA par heure
Type de contrat
  • Temps plein
  • CDI
Description de poste
  • Work Term : Permanent
  • Work Language : Bilingual
  • Hours : 37.5 hours per week
  • Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Experience : Experience an asset
  • or equivalent experience

    • Tasks

    • Give access to computer networks
    • Report on the performance of computer systems and networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents
    • Evaluate and install computer hardware, networking software and operating system software
    • Install software

      • Supervision

    • 1 to 2 people

      • Computer and technology knowledge

    • Android
    • Information Technology Infrastructure Library (ITIL)
    • Linux
    • JavaOS
    • Networking software
    • Networking hardware
    • Networking security
    • Internet
    • Servers
    • Desktop applications
    • Enterprise Applications Integration (EAI)
    • File management software
    • Security software
    • Mapping and data visualization software
    • Programming languages
    • Software development
    • Mac OS
    • Zendesk
    • JavaScript
    • MS Windows
    • TCP / IP
    • Wireless networks

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Tight deadlines
    • Attention to detail

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management
    • Honesty

      • Screening questions

    • Are you available for shift or on-call work?
    • Are you available for the advertised start date?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?
    • Do you have the above-indicated required certifications?

      • Health benefits

    • Dental plan
    • Health care plan
    • Vision care benefits

      • Financial benefits

    • Gasoline paid

      • Other benefits

    • Learning / training paid by employer
    • Other benefits
    • Paid time off (volunteering or personal days)
    • Team building opportunities