Community Ambassador

Description

Your Team

As a member of the Communities team, the Community Ambassador serves as a brand steward and storyteller, responsible for delivering current information about our residential communities.

The Community Ambassador acts as the primary point of contact for our guests visiting the Sales Centers, ensuring consistently high levels of customer experience. They perform daily duties in a friendly and professional manner, aiming to ensure every guest enjoys a pleasant and memorable experience.

Hours of Work :

This position is a casual, part-time role with up to 34 hours per week. It offers flexible work hours, training, and opportunities for career growth.

Show Home Hours :

Monday to Thursday : 2pm – 8pm

Saturday, Sunday & Holidays : 12pm – 5pm

The Community Ambassador is required to arrive 15 minutes before the Sales Centre opens to ensure it is prepared for visitors.

Your Key Deliverables

Act as a community brand ambassador and ensure exceptional customer experiences.

Familiarize yourself with the community's vision and amenities.

Collaborate with builders and advocate for the community.

Manage guest flow, including greeting and ensuring they feel welcomed.

Provide information on the community, Residents Association (HOA), and Brookfield.

Inform guests about progress, programs, and events.

Coordinate with relevant departments to address inquiries promptly.

Assist Residents Associations and Brookfield with program and event planning.

Attend all training sessions and actively participate in team meetings.

Maintain Sales Centres in excellent condition : tidy and well-stocked with marketing collateral.

Handle general administration tasks such as answering calls, emails, and managing voicemail.

Perform light cleaning and other assigned duties.

Must Haves

Strong customer service and troubleshooting skills; sales or customer service related experience is preferred.

Experience within the home building or real estate industry is an asset.

Experience in event planning is an asset.

Excellent planning and organizational skills.

Exceptional written and oral communication skills.

Strong attention to detail.

Proficiency with Microsoft Office products such as Word, Outlook, and Excel.

Highly flexible with solid interpersonal skills to effectively work in diverse environments.

Ability to handle interactions with sensitivity, tact, diplomacy, and professionalism at all times.

Please note, this is an 18-month contract with possible extension.

Your Opportunity

We are proud to offer our employees what they value most :

Competitive compensation

Excellent extended medical, dental and vision benefits beginning day 1

RRSP program, contributions begins day 1

Career development programs

Paid Volunteer Hours

Paid parental leave

Family planning assistance including IVF, surrogacy and adoptions options

Wellness and mental health resources

Pet insurance offering

A culture based on our values of Passion, Integrity and Community

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We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.