user support technician

Education

• Bachelor's degree
• or equivalent experience

Work setting

• Willing to relocate

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines

Screening questions

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?

Experience

• 1 year to less than 2 years

Other benefits

• Free parking available
• Learning / training paid by employer
• Wellness program
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 34 to 40 hours per week