APS Lead

APS Lead

Location: Montreal Canada

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

Main Responsibilities:

Configuration implementation and support of at least 2 out of the following products: IBM Sterling Connect Direct Axway Transfer CFT and Axway Secure transport.

Understand business requirements and design solutions accordingly

Ensure quality standards in release

Work with External partners/Vendors to resolve issues or to implement new flows.

Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs

Follow the required policies and procedures for the incident problem and change management

Ensure service performance expectations are met with service levels and quality

Qualifications we seek in you!

Minimum Qualifications

Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Or

A degree in Computer Science IT Systems Engineering or a related qualification.

Required Skills:

Knowledgeable about the Product Architecture

Hands-on experience with at least 2 out of the following products: Connect Direct Axway Transfer CFT and Secure transport installation configuration and disaster recovery procedures

Has worked on Patching and Migrations

Has Supported the products as an L3

Must have good troubleshooting and analytical skills

Excellent communication skills (verbal and written)

High energy results driven person with strong interpersonal skills

Able to work under minimal supervision

Preferred/Desired Skills:

Capital Markets Domain knowledge is preferred

Knowledge of Information Technology Infrastructure Library (ITIL) integration across IPC (Incident Problem & Change Management)

Knowledge about other products like Control-M MQSeries and/or NetBackup is preferred.

Shell/Python Scripting proficiency

Performance Goals

Meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPI) related to production support.

Improvements and optimizations to stabilize the environment

Specific features of the activity

Resource is required to work from Montreal QC

Resource should be open to work in Early Morning/Late Morning Shifts

Resource should be keen to learn newer things related to technology and domain

Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/domain knowledge