Client Systems Administrator

Job Summary

The Client Systems Administrator role at Landmark performs a wide range of activities on a tactical level. The Client Systems Analyst will work with the IT staff to proactively support and maintain existing client systems as well as plan for and implement the next generation of systems. You will work alongside others to apply your technical knowledge to solve problems, and support and train users on the best use of systems and software.

The key focus of this role is to support, help, empower, and train others in the best use of technology at Landmark. They will go above and beyond in service of their users and projects because it is the right thing to do; personally, professionally, and for the greater organization. A successful candidate must be able to make an impact with minimal supervision while maintaining sensitivity to the greater goals of the department and organization. Above all else, a successful candidate will be someone who visibly enjoys what they do, has an eye for technical details, and has a passion for using technology to solve problems.

Essential Duties and Responsibilities

• Serve as the front line of IT and provide superior technical and non-technical functional support to users throughout the company
• Provide training to users throughout the company in relation to client systems and software applications
• Proactively manage and monitor client systems and software, including desktops, laptops, printers and multifunction devices, mobile devices / phones / tablets, and client related devices
• Prioritize, schedule, resolve, and escalate problems (when required) to the appropriate person
• Support client hardware environment by conducting troubleshooting / repair, preventative maintenance, and IMAC (Install, Move, Add, Change) activities
• Obtain, maintain, and track IT assets
• Analyze support requests as well as departmental procedures and propose solutions to improve efficiency and support continuous improvements

Qualifications

Education

Experience Required

Qualifications Desired

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