Solutions Analyst

The Team

Reporting to the Team Lead, Integrations & Development within the Enterprise Applications team, the Solutions Analyst will join a geographically dispersed team of Solutions Analysts.

This is a hybrid position that can be filled in any of our offices across Canada.

Job Overview

We are seeking a Solutions Analyst to join our Integrations and Development team. In this role, you will act as a key link between business needs and technical solutions, ensuring our systems and processes deliver maximum value.

You Will Be Focusing On

• Analyze requirements and translate them into actionable technical specifications.
• Design, develop, and deploy solutions that align with organizational goals.
• Collaborate with stakeholders and technical teams to ensure seamless integration and delivery.
• Combine business analysis expertise with technical proficiency to drive innovation and efficiency.

Specific Responsibilities

Deliver business solutions through development and integration of new and existing systems.

Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications.

Design and propose IT solutions that align with business goals and processes.

Evaluate and recommend software solutions to meet business needs.

Perform system testing, troubleshooting, and problem resolution to ensure solutions function as intended.

Develop and maintain documentation for system configurations, processes, and procedures.

Conduct training sessions for end-users as needed.

Stay updated with industry trends, emerging technologies, and best practices to continually improve system solutions.

Coordinate with the Technical Design Authority (TDA) to ensure applications comply with stipulated technical guidelines.

Analyze technical documents and reverse engineer products to document functionality and data schemas where none exist.

Troubleshoot identified issues and take accountability for issue resolution; Escalate to vendors as required.

Support knowledge transition.

Complete service transition documentation.

Create knowledgebase articles.

Build and maintain runbooks.

Provide after-hours call support.

Participate in monthly post-patch testing.

Perform system upgrades during non-peak business hours.

Respond to major incidents promptly.

Adhere to defined ITSM processes.

Create change tickets, follow up with approvals, coordinate required resources, and present changes to the Change Advisory Board.

Monitor the team queue for incidents and capture troubleshooting activities.

Analyze recurring problems for root cause, propose remediation activities, and execute them.

What You Bring To The Role

A college diploma with a technology focus, such as computer science, or equivalent combination of experience, education, and professional certifications.

At least 4-6 years of experience in IT progressing from a developer / integrator / DBA.

Technical skills :

.NET (C#)

PowerShell

Microsoft SQL Server (SQL, SSRS, SSIS)

Microsoft Power Platform (PowerBI, PowerApps, PowerAutomate)

Automation (Robotic Process and / or Test Automation)

SharePoint

HTML & JavaScript

Highly effective at translating new ideas and complex technical concepts to non-technical business stakeholders.

Knowledge of legal industry technologies including document management, practice management, knowledge management and case management systems highly desirable.

Willingness and flexibility to work non-standard hours as required to support project and support activities.

Able to cope with conflicting demands and meet deadlines.

Attention to detail with a high level of accuracy.

Self‑motivated and self‑managed.

Exceptional ability to communicate effectively at all levels, both verbally and written.

Team player but takes personal responsibility for getting things done.

Written and spoken English is required, Bilingual French is an asset.

Achieved ITIL Foundation certification.

Vancouver Salary : $74,928 - $93,660. Salary will be discussed and negotiated during interview and will be based on experience.

Why Join Our Team

Hybrid work environment.

Retirement savings plan with employer contribution.

Benefit premiums paid by the firm.

Telemedicine services.

Wellness matters : Flexible health and wellness allowance that covers much more than gym memberships!

Training and development programs based on your interests and needs.

As part of a global legal practice, Norton Rose Fulbright Canada embraces a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

To find out more about how we integrate diversity, equity and inclusion in everything we do, please click on Diversity, Equity and Inclusion | Canada | Global law firm | Norton Rose Fulbright.

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

Law around the world : nortonrosefulbright.com

Seniority level : Mid‑Senior; Employment type : Full‑time; Job function : Information Technology; Industry : Law Practice.

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