Service Technician - Field

Brandt is currently looking for a Field Heavy Equipment Technician - Material Handling for our Lloydminster location. The Heavy Equipment Technician – Material Handling independently performs basic/complex diagnostics, service maintenance and repair work on customer and/or dealer-owned equipment on an efficient basis. Resolves customer issues to their satisfaction on a timely basis.

DUTIES & RESPONSIBILTIES

Financial Performance:

• Work within budgets and approvals provided by the Service Manager.
• Maintain a high level of productivity, efficiency, and gross margin.
• Maintain a quality of work metric of 98% (% of work completed right the first time).

Work Systems and Procedures:

• Accurately record all work done for customer and warranty records.
• Maintain current product knowledge of equipment specific to industry/branch location.
• Maintain a clean work area and perform work in a neat and orderly manner.
• Follow all safety rules and regulations in performing work assignments. Must maintain thorough understanding of Occupational Health & Safety (OH&S) systems and standards, and a commitment to a safe working environment, ensuring all employees and customers are kept safe at all times.
• Ensure knowledge and compliance of proper procedure for disposal of hazardous waste material.
• Work within the guidelines set by the directors and managers.
• Perform all service tasks as assigned by the Material Handling Service Manager or the Material Handling Service Department Foreman.
• Participate in Service Training programs required for the development of skills and knowledge. This may also include training related industry-specific technologies.
• Maintain and care for department tools, equipment, and vehicles.
• Mentor and oversee apprentices.

Diagnostic and Mechanical, Electrical, or Hydraulic Repair:

• Perform basic/complex power equipment diagnostics to determine repair needs.
• Diagnose and repair all related systems (disassembly, assembly, and repair).
• Perform customer, manufacturer, or government inspections on equipment.
• Perform preventative maintenance on equipment (such as forklifts, stackers, electric carts, electric tow trucks, transporters).
• Utilize drill presses, grinders, air compressors, and common hand/ power tools to perform preventive maintenance and repairs on material handling equipment.
• Prepare all reports and forms required in conjunction with job assignments (Work Order submitted immediately at completion of job).

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Required Skills

• Outstanding knowledge of mechanical, electrical, hydraulic systems and propane systems.
• Demonstrated diagnostic skills to understand mechanical and electrical systems of battery and engine powered material handling equipment.
• Experience with the use of hand tools and measuring devices, and electrical/electronic diagnostic tools/measurements.
• Knowledge and experience with industrial equipment that includes lifting / rigging, maintaining, dismantling, and installing machinery and industrial mechanical service equipment.
• Exposure to aligning equipment, using dial indicators/calipers, micrometers, hoists or jacks is a plus.
• Strong time-management skills to perform effectively under pressure.
• Strong communication skills, showing an appreciation of customer needs.
• Trade Qualification (Heavy Equipment, Agriculture, Automotive, Truck/Transport) Journeyperson or minimum 5yrs equivalent trade experience required.
• Demonstrated ability to work collaboratively with colleagues.
• A commitment to high quality customer service with a strong people orientation.

Required Experience

• Outstanding knowledge of mechanical, electrical, hydraulic systems and propane systems.
• Demonstrated diagnostic skills to understand mechanical and electrical systems of battery and engine powered material handling equipment.
• Experience with the use of hand tools and measuring devices, and electrical/electronic diagnostic tools/measurements.
• Knowledge and experience with industrial equipment that includes lifting / rigging, maintaining, dismantling, and installing machinery and industrial mechanical service equipment.
• Exposure to aligning equipment, using dial indicators/calipers, micrometers, hoists or jacks is a plus.
• Strong time-management skills to perform effectively under pressure.
• Strong communication skills, showing an appreciation of customer needs.
• Trade Qualification (Heavy Equipment, Agriculture, Automotive, Truck/Transport) Journeyperson or minimum 5yrs equivalent trade experience required.
• Demonstrated ability to work collaboratively with colleagues.
• A commitment to high quality customer service with a strong people orientation.