Senior Desktop Engineer

GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled and experienced Senior Desktop Support Engineer to join our IT Support Team in Abbotsford, BC. This role will be part of a collaborative, cross-regional team with colleagues in Sacramento, Green Bay, and Ontario, Canada, supporting over 1,700 employees in both office and remote environments. The Senior Desktop Support Engineer will play a key role in providing Tier 2 / 3 technical support across GEI’s North American operations. The successful candidate will demonstrate technical expertise, excellent customer service, and a proactive approach to problem-solving in a fast-paced and dynamic environment.

• End-User Support : Provide advanced support for desktop / laptop hardware, Windows OS, Microsoft 365, Networking, applications, VPN, Security, mobile devices, printers, and peripherals—both in-person and remotely.
• Ticket Management : Manage, prioritize, and resolve support requests through JitBit (or similar ITSM system), Microsoft Teams, and phone, ensuring SLA compliance.
• Device Lifecycle Management : Image, configure, deploy, and maintain end-user devices using Windows Autopilot, Intune, and Endpoint Manager.
• Advanced Troubleshooting : Resolving complex hardware, software, and network issues escalated from junior technicians. System Administration : Manage accounts and groups in Azure and on-premise Active Directory, Office 365 and other enterprise applications.
• Problem Management : Identifying, analyzing and resolving recurring issues.
• Security : Support endpoint protection using Endpoint Protection, BitLocker, and CrowdStrike.
• Networking : Support LAN / WAN Network Infrastructure including wireless and VPN.
• Software Deployment : Intune Software Deployment with PMPC (PatchMyPC). Update, and support engineering and productivity software (e.g., AutoCAD, Bentley Suite, Bluebeam, Adobe products, etc.).
• Documentation : Create and maintain technical documentation, knowledge base articles, and standard operating procedures. Compliance : Ensuring adherence to safety, compliance and licensing standards.
• Collaboration : Work closely with cross-functional teams including Procurement, Cybersecurity, and Infrastructure for escalated issues and projects.
• Project Participation : Participate in technology rollouts, system upgrades, and other project-related initiatives.
• Travel & On-Call : Willingness to travel occasionally within the U.S. and Canada and participate in an on-call support rotation (including evenings / weekends as needed).

Required Qualifications

Preferred Certifications

GEI’s Total Rewards Package Includes

GEI is an AA / equal opportunity employer, including disabled and veterans.

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