information technology (IT) service delivery manager

Overview

Languages : English

Education : Bachelor\'s degree

Experience : 5 years or more. On site. Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Assign IT projects to systems analysts, programmers and other computer technicians
• Coordinate IT projects, including the design and deployment of new IT systems and services
• Direct and control daily operations
• Evaluate daily operations
• Plan and control budget and expenditures
• Plan and organize daily operations
• Recruit staff
• Review operational reports to assess compliance with software and hardware requirements
• Supervise computer analysts, engineers, programmers, technicians and other personnel
• Supervise staff
• Train staff
• Establish and implement policies and procedures for information systems
• Authorize the development of specifications for products or services
• Meet with clients to discuss system requirements, specifications, costs and timelines
• Manage incidents
• Robotic process automation
• Consult with clients after sale to provide ongoing support

Supervision

Experience and specialization

Computer and technology knowledge

Area of work experience

Additional information

Work conditions and physical capabilities

Personal suitability

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