Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at
SUMMARY
The Associate Property Manager is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.
At this position level, the individual is responsible for :
- Low to moderate-sized portfolios; and / or
- Facilities of low to moderate complexity; and / or
- Contract requirements of low to moderate complexity
KEY DUTIES & RESPONSIBILITIES
For the assigned portfolio :
Portfolio Management
Manages the operations and maintenance activities as well as annual facility programs of a portfolio of facilities.Responsible for ensuring facility uptime objectives are met. Ensures the continued safe and reliable operations of the portfolio of facilities managed.Creates and implements annual facility management plans.Collaborates with relevant concerned parties and oversees the implementation of facility-related programs.Oversees maintenance and repair activities and performance of internal Technicians and service providers. Ensures work is completed on time, safely and meet quality requirements.Ensures all relevant documentations (. annual facility inspections, equipment data, project files, etc) are captured within service maintenance databases.Collaborates with relevant concerned parties to evaluate capital assets (. equipment, and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.Service Delivery Management
Responsible for meeting client obligations.Resolves problems and / or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfactionRecommends solutions and implements appropriate actions for issuesMonitors service delivery performance against established metrics / key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.Monitors all service requests to ensure within agreed upon scope and escalates to senior management, where required.Responsible for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.Risk Management, Emergency Preparedness and Business Continuity Planning and Execution
Executes emergency preparedness, risk management, disaster recovery and business continuity plansCollaborates with relevant concerned parties on incident management-related requirementsHealth, Safety, Environment & Security
Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.In collaboration with Environmental, Health, Safety and Security Team, administer vendor safety-related accreditation, training and qualification, where required.Organizes and facilitates health and safety-related meetings with vendors to ensure ongoing safety compliance.Monitors and is responsible for the safe delivery of all work performed within assigned portfolios.Client Relationship Management
Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.Acts as the focal point of escalation for issues pertaining to facilities managed.Budget Development & Management
Responsible for meeting budget for assigned portfolio.Develops and manages budget for portfolio and project expenses. Collaborates with Finance to ensure affordability, budget management and ongoing profitability.Liaises with relevant operations team members and Finance team for reports to monitor expenses.Reviews and approves expenditures.Project Management
Develops and executes project plans and related estimated costs and budget for assigned portfolio.Oversees project delivery.Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.Regulatory Compliance
Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintainedProcurement
Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.People Leadership
Responsible for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
KNOWLEDGE & SKILLS
Community college diploma1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experienceFacility operations and maintenance management abilitiesProficiency with facility equipment and building systemsService delivery management abilitiesBudget management abilitiesAbility to influence, persuade and negotiate to achieve desired outcomeClient relationship management abilitiesAbility to lead and engage a team of individualsVendor management abilitiesHigh degree of client service orientation and sense of urgencyProject management abilitiesEmergency preparedness and business continuity planning and execution abilitiesPossesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possibleKnowledge of health and safety requirements. Possesses a high degree of safety mindsetPossesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.Maintains current knowledge of and developing ability to implement facility management services best practices.Knowledge of current building standards, code and legislative requirementsLicenses and / or Professional Accreditation
Working towards one or more of the following – preferred, with commitment to complete one or more of the following :
Certified Facility Manager through International Facility Management Association (IFMA)Certified Property Manager through Institute of Real Estate ManagementFacility Management Administrator Designation through Building Owners and Managers Institute (BOMI)Real Property Administrator through Building Owners and Managers Institute (BOMI)BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.
