Service Agent

Job Information

Job Title : Service Agent

Job Requisition ID : 78494

Ministry : Elections Alberta

Location : Edmonton

Full or Part-Time : Full Time / Part-Time ( Preference will be given to applicants who are available to work full-time)

Hours of Work : Up to 36.25 hours per week

Regular / Temporary : Temporary Wages - the anticipated end date is on or before March 31 2025 with a possibility of extension.

Scope : Open Competition

Closing Date : Open until filled

Classification : Subsidiary 01B 3625 Administrative Support 2E

Salary : $21.27 per hour plus 11.2% in lieu of holidays and vacation

About Us

Elections Alberta is an independent non-partisan office of the Legislature. Elections Alberta is responsible for administering provincial elections by-elections and referenda. Our mission is to serve Albertans as an independent election management body committed to the administration of modern transparent and accessible democratic processes that ensure the integrity and enhance the value of Albertas electoral system.

Role Responsibilities

The Service Agent is responsible for providing electoral event support services in Elections Albertas provincial service centre in Edmonton. This includes document and record reviews validation numbering sorting and filing making outbound telephone calls and sending emails to electors to verify information taking inbound elector inquiry calls and completing data verification and entry.

This role is essential in supporting key electoral event processes and requires excellent communication and customer service skills ability to follow processes in a timely and accurate manner attention to detail and teamwork.

There may be several job opportunities available and may start as soon as January 18th 2026. This posting will remain open until such time as all required positions have been filled.

There are two shifts available as follows :

• 8 : 15 am to 3 : 45 pm weekdays
• 3 : 30 pm to 8 : 15 pm weekdays

Preferred shifts and work schedules are not guaranteed.

This is an in-person role at Elections Albertas head office in Edmonton.

Qualifications

How to Apply

Candidates are required to apply for a job online. Please visit Job Application Resources for more information.

Please note your application must include the following :

Please combine your cover letter and resume into one file. Save and submit the file using the following naming convention :

Notes

This position is exempt from the Alberta Union of Provincial Employees (AUPE). Final Candidates will be required to undergo a Police Information Check.

We thank all applicants for their interest. Applications will be reviewed to determine which candidates education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted. This competition may be used to fill future vacancies.

Required Experience :

Unclear Seniority

Key Skills

Anti Money Laundering,Arm,Fire Safety,Heavy Bus Driving,Aluminium,Apache Commons

Employment Type : Hourly

Experience : years

Vacancy : 1