Microsoft Services and Support Specialist (ID#5256)

The company, a national IT consulting company, is seeking a Microsoft 365 Services and Support Specialist to provide services-only support for Microsoft cloud and server products. This role focuses on tenant-level support, subscription management operations, escalation coordination, reporting, and advisory services.This position does not include tenant migrations, restructuring, or architecture redesign. Responsibilities :

• Provide tenant-level support for Microsoft 365 environments.
• Support Microsoft 365 Business Premium and related services including Teams Calling, Visio, Planner, Defender, and Purview.
• Coordinate incident resolution, troubleshooting, and service requests.
• Manage and track support requests through defined intake and ticketing processes.
• Escalate and coordinate issues with Microsoft support as required.
• Support day-to-day license adds, removals, and changes through the Microsoft CSP program.
• Assist with annual Microsoft 365 Business Premium renewals.
• Support perpetual licensing operations for Windows Server and SQL Server where CSP is not applicable.
• Ensure centralized and accurate subscription tracking.
• Produce regular reports on license usage and costs.
• Identify unused or underutilized licenses.
• Provide advisory input on service optimization and cost management.
• Support compliance and audit readiness for public sector environments.
• Operate within defined support hours and service availability.
• Meet response and resolution targets by severity.
• Identify any support activities that incur additional costs and communicate clearly with stakeholders.
• Ability to operate within Canadian public sector environments, including local government.
• Billing, invoicing, and contract support suitable for a Canadian public sector organization.
• Must support and work within Microsoft 365 environments enforcing MFA using FIDO2 security keys (YubiKey

Requirements :

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.