Commercial Insurance Service Manager

Job Description

Commercial Insurance Service Manager
In-Office Surrey BC

Salary Range: $90000$120000

About Our Client

Our client is a well-established growth-oriented insurancebrokerage with a strong presence in the Canadian commercial insurance market. Known for delivering exceptional client service and fostering long-term partnerships they are committed to building a collaborative people-first culture that prioritizes excellence accountability and continuous improvement.

With a reputation for operational excellence and innovative service delivery this organization has built a loyal client base across diverse industries including mid-market and complex commercial accounts. Their mission is to empower clients through tailored risk management solutions while supporting their team members with robust professional development modern tools and a supportive leadership environment.

This is an exciting opportunity for an experienced commercial insurance leader to shape service operations mentor a high-performing team and contribute to the continued growth and evolution of a forward-thinking brokerage.

Key Responsibilities

As the Commercial Insurance Service Manager you will lead and develop the commercial service team ensuring exceptional client experiences operational excellence and strong team performance. Your responsibilities will include:

Team Leadership & Development:
Lead coach and mentor Commercial Lines Account Managers Account Assistants and support staff to deliver consistent high-quality service.
Establish clear expectations prioritize workloads conduct performance reviews and support ongoing training and development initiatives.

Client Service Excellence:
Oversee servicing for commercial clients including mid-market and large accounts ensuring timely and accurate renewals endorsements documentation and certificates.
Resolve escalated client concerns and support retention and cross-selling initiatives in partnership with the commercial team.

Operational Management:
Maintain and enforce workflows procedures and compliance standards to ensure accuracy and regulatory adherence.
Monitor key performance metrics such as retention service turnaround times and client satisfaction and implement process improvements to enhance efficiency.

Carrier & Market Coordination:
Build and maintain strong relationships with carriers and underwriting partners to secure competitive terms and ensure alignment with market appetite.
Support new business marketing strategies and negotiations while ensuring the team is aligned with carrier guidelines and products.

Risk Management & Compliance:
Ensure adherence to E&O best practices documentation standards and internal guidelines.
Identify service gaps or exposure concerns and collaborate with the commercial team to proactively mitigate risk.

Qualifications

To succeed in this role candidates should demonstrate the following:

Education & Experience:
A Level 2 General Insurance License (or higher) is required.
5 years of experience in commercial insurance with leadership or senior account management experience preferred.

Technical Skills:
Strong understanding of commercial P&C coverages including GL Property Cyber D&O and related lines.
Proficiency with Applied EPIC and carrier portals is required.

Key Competencies:
Proven leadership and coaching abilities with a collaborative team-oriented approach.
Strong organizational critical thinking and communication skills in a fast-paced deadline-driven environment.

Apply Today

Please submit your resume directly to Alana Tarchuk via email at referencing Job ID: 82321.

About Us

Executrade is one of Western Canadas most comprehensive full-service recruitment firms with over 50 years of expertise in connecting talented professionals with leading organizations.
We are proud to apply principles of diversity equity and inclusion in all our recruitment practices ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent fostering workplace cultures that thrive on innovation collaboration and respect.
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