Ingénieur d'implémentation - assistance client et intégration / Implementation Engineer - Client Sup

Implementation Engineer – Client Support & Integration

Employer : Quantum Management Services Ltd.

Location : Saint‑Laurent, Quebec – Hybrid

Base pay range : CA$70,000.00 / yr – CA$80,000.00 / yr (based on experience)

Benefits : Full benefits package, employer RRSP contribution, and more.

About the role : Our client seeks a highly skilled and client‑oriented Implementation Engineer to join their team. This post‑sales, customer‑facing role is designed for someone with a strong technical foundation (ideally in engineering) who prefers working directly with clients rather than in a purely technical or back‑end role.

Key responsibilities :

• Act as the primary technical contact for clients during the implementation phase.
• Support customers in integrating new systems with their current technologies and workflows.
• Provide expert advice on system setup, usage, compatibility, and troubleshooting.
• Customize solutions based on client environments and technical constraints.
• Translate complex technical concepts into clear, actionable guidance for clients.
• Collaborate with internal technical teams (engineering, product, and support) to resolve client issues or tailor solutions.
• Conduct on‑site or remote system verifications, trainings, and technical walkthroughs.
• Maintain detailed documentation of client environments and technical interactions.

Qualifications :

Who this role is for : You enjoy solving problems, building relationships, and making technology work for people. You may have started in engineering or IT but prefer working with people over writing code while maintaining solid technical understanding.

How to apply : Please send your resume in Word format to Hannah Tiongson at hannah.tiongson@quantum.ca .

Seniority level : Mid‑Senior level

Employment type : Full‑time

Industry : Technology, Information and Internet

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