Outreach Coordinator - 10K Small Businesses Program

Overview

This is a grant funded position with funding secured through June 30, 2027 (extends annually).

SCOPE OF WORK : The Outreach Coordinator has the lead role in generating a strong pipeline of qualified and eligible business applicants for each of two cohorts annually to the grant-funded Goldman Sachs 10,000 Small Businesses program. The Outreach Coordinator will also work collaboratively to manage and execute the national alumni program for small business owners who have graduated the program in their market. The Outreach Coordinator reports to the Program Administrator.

Accountabilities

• Generate an applicant funnel to meet or exceed the number of businesses required by the grant in each of 2 cohorts annually.
• Utilize multiple methodologies to develop and execute a comprehensive outreach and marketing plan in order to attract a robust, consistent pipeline of interested and eligible businesses to the program. Work closely with the Goldman Sachs recruitment partner and other 10KSB team members to ensure an effective recruitment strategy, consistent with the funder’s guidelines.
• Track ROI of tactics, events and specific strategies employed.
• Manage the recruitment process for each cohort, including follow-up and continual contact with interested applicants to progress them through all stages of the application process.
• Develop and effectively manage relationships with key regional stakeholders in the entrepreneurship ecosystem who can contribute to the program’s success by promoting 10KSB to their eligible constituents.
• Identify regional networking events, venues, and activities targeting small businesses.
• Implement the national alumni program for local graduates of 10,000 Small Businesses as designed and advised by the Goldman Sachs Foundation and the national program partner for the alumni program, Babson College.
• Build relationships with program graduates and stay informed of and document updates to their businesses (including but not limited to : news, awards, press, challenges, and location / contact information changes). Proactively reach out to alumni to learn about their businesses and any updates and document those updates in the program CRM.
• Assume the lead responsibility for the multi-faceted system of data collection and reporting on alumni including the alumni measurement and evaluation (M&E) diagnostics as well as other surveys and research / requests for information. This involves adhering to a lockstep outreach and communication process to drive response rates to alumni M&E surveys. Keep accurate records of alumni program goals and outreach efforts in accordance with national program guidance.
• Assist the Program Administrator and team with identifying, cultivating, and supporting the alumni ambassadors (volunteer leaders of the alumni program), ensuring each cohort has at least one ambassador and that all are supported in their role.
• Assist in administration of the Alumni program including planning, promoting, and overseeing the successful execution of alumni continuing education programming (e.g. local meet-ups, clinics, and one-year reunions) including meeting or exceeding attendance and evaluation benchmarks with the support of other members of the program team.
• Attend select modules of the program to meet and network with program participants (future alumni) including presenting and answering questions about the alumni program, the program online platform, and to aid in recruitment efforts by soliciting program referrals.
• Work as a collaborative partner with other Outreach Managers at other sites and contribute positively to the work of the national alumni program.
• Complies with all college, system, state and federal rules and regulations including Goldman Sachs Foundation guidelines.
• Performs other duties as assigned.

Minimum Qualifications

Education : Bachelor’s degree from a regionally accredited college or university with study in business administration, project management, marketing, marketing, account management, sales, human resources, business development, customer service and / or outreach.

Experience : Two (2) of experience in program development, marketing, business communications and / or program outreach and enrollment for organizations, includes; business administration, project management, marketing, account management, sales, human resources, business development, and customer service

OR

Education : Associate’s degree from a regionally accredited college or university with study in business administration, project management, marketing, marketing, account management, sales, human resources, business development, customer service and / or outreach.

Experience : Four (4) of experience in program development, marketing, business communications and / or program outreach and enrollment for organizations, includes; business administration, project management, marketing, account management, sales, human resources, business development, and customer service

License / Certification : Valid driver’s license for travel throughout the state

DESIRED QUALIFICATIONS

Experience in developing, implementing or working in career development / coaching services in sales, marketing, business development and / or customer services sectors. Ability to attend some evening events to meet need of the job. Proficiency with MS Office tools (WORD, PowerPoint, Excel, e.g.) social media best practices and a willingness to learn new tools (e.g., Salesforce, Zoom, etc.) Bilingual preferred.

RECOMMENDED WORK TRAITS

Ability to manage multiple duties and deadlines; ability to function as a member of a cohesive team and communicate effectively; ability to follow up with internal and external customers and adhere to program guidelines and policy; ability to perform research to cultivate new outreach targets; ability to communicate effectively in oral and written form and to speak effectively in business meetings and in front of groups; ability to detect and define problem areas and causes, and to develop effective solutions, including sound judgement in evaluating situations, planning action, making decisions, and setting priorities; ability to work independently and coordinate planning activities; ability to provide leadership; ability to establish and maintain effective relationships with external partners, college officials, employees, community-based organizations and school personnel, and the general public; possess a customer service mindset and great relational skills with diverse groups of people; must be willing to maintain a professional appearance and demeanor appropriate to assigned duties and responsibilities.

DISCLAIMER STATEMENT

This class specification is descriptive of general duties and is not intended to list every specific function of this class title.

For more information regarding this position, please contact Human Resources at mcchr@ccsnh.edu.

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