Medical Secretary , Virtual Behavioural Medicine

Ambulatory Services has an opportunity for a

MEDICAL SECRETARY

Virtual Behavioural Medicine

Position Type : Casual

Shift Type : Day, No weekends(shift may be subject to change)

Bi-weekly hours : Varies

Posting Number : 8253

Union : Non-Union

Job Summary :

Baycrest offers a range of specialist ambulatory services with a focus on dementia, memory care and neurological disorders. This position will work within the Pamela & Paul Austin Centre for Neurology & Behavioural Support programs; t h e Sam & Ida Ross M em ory Clinic, the Virtual Behavioural Medicine program , and General Geriatric Neurology Clinic. These tertiary level services are provided by i n ter- p r of e s s i o n al teams s p e cializi n g in a s s e s s m e n t a nd m a n age m e n t of memory, d e m e n tia and neurodegenerative movement disorders. These secretarial roles will provide support seamlessly across these services and functions as part of a cohesive clinic administrative team. These positions report to the Clinical manager and / or delegate Admin. Coordinator.

Responsibilities include but are not limited to :

D em o n s tr a t i n g a h igh d e gr e e of a ccur a cy an d e ff ic i e n c y , m a n ages n e w r efe r ral s , registering patients, discharging patients in EMR ( Meditech, Accuro, OTN, ZOOM) b ook i n g / r e- b ooki n g a n d c on f ir m i n g a pp oi n tm e n t s , a s w e ll a s m a i n t a i n i n g / updating provider clinic schedules for in person and virtual care hybrid models.

Pr o v i de s ex c e ll e n t se r v i c e t h r ou g h o u t t h e cli e nt ’s v i s it a n d at e ve ry i n teracti o n w ith cli e n t s / f a m ily a n d cli n ic team

Li a i s e s w ith v ario u s e x t e r n al agenci e s ( e .g. Long-Term Care homes, acute care, doctors ’ o f f ic e s, h o s p it a l l ab s , m ed ical r e cor ds, community care partners ) a n d e n s u res c o m p l e ti o n o f r efe r rals a n d ot h e r s upp orti n g d oc u me n ts r e qu es t e d b y t h e team

Co n s i s t e n tly adh e r e s t o cli n i c s p e c i f ic St and ard Op e rati n g Pr o c e du r e s (S.O.P. ’ s ) f or e s t a b li s h e d o ff i ce ad m i n . p r o c e s s e s

En s u r e s th at cli n ic appointments are scheduled and coordinated in a timely manner,

Works with clinic physician specialists, RN’s and entire team to ensure clinic schedules are up to date and accurate

Ch arts a re orga n ized f or cli n ic d a y s to e n s u r e o p timal wor k f l o w and documents are filed in a timely manner

Maintains the chart room, keeping patient demographic information (hardcopy and electronic) in order and up to date

E ff ic i e n t, th or ou gh an d a ccur a te u s e o f t h e c o m pu t e rized i n f orma t ion sy s t e m

Pr o v i d e s r e c e p ti on , t e l e ph o n e an swe ri n g se r v i c e s in a p r o fe s s io n al m a nn e r a n d ge n e ral cl e r i cal a n d a d m i n i s tr a ti v e s upp ort.

Acc u rately p e r f o r m s t i me k e ep i n g p a y r o ll du ties as assigned

Mai n t a i n s a n d c o m p il e s databases as required

Or d e r s an d mai n t a i n s office and clinical su pp l i e s an d e qu i p me n t as required

Pr o c e s s e s p a y me n t f or n o n - O H IP f und e d c a re as required

Qualifications include but are not limited to :

Co m p l e ti o n o f a r e cog n ized p o s t - se co nd ary M e d ical O ff i ce A d m i n i s tr a ti o n p r o gram o r s i m ilar

Tw o ( 2 ) y e ars r e la t e d ex p e ri en ce preferred

E x p e ri e n ce w ith M e d it e ch , Accuro preferred

D em o n s tr a ted k n o w l e d g e o f me d ical te rmi n olog y

Experience in virtual care coordination OTN & Zoom

E xc e ll e n t c o m pu ter s kil l s , i n c l ud i n g MS W o r d , E xc e l , Outlook

Willing ne s s an d ab ility t o learn a ll add iti on al n e c ess ary comp u ter p r og ra m s r e qu ir e d f or t h is p o s iti o n

Pr o f ici e n t a t u s i n g a v o ic e m ail sy s t e m t h at u se s em ail to s a v e m e ss a g e s

E xc e ll e n t w r it t e n an d ve r b al c o mm un icati o n skil l s t h at d em o n s tr a te a n e ff i ci e n t a n d s ol u ti on s o ri e n ted a pp r o ach t o w or k i n g with o t h e rs

Kn o w l e d ge o f O H IP Card v ali d a t ion

A b ility t o p riori t ize, orga n ize w or k lo a d an d p lan i nd e p e nd e n tly to get t a s ks s u cc e s s f u lly acc o m p li s h e d . D em o n s tr a ted ab il i ty t o ef f e ct i ve ly d e al w ith c o m p l e x, str e s sf u l s it u a t io n s an d m u lt i p le d em a nd s

A b ility t o p r e p are d aily an d m o n t h ly r e p orts a n d an y a dd it i o n al r e p orts as r e qu es t e d , & s upp orts team m e e ti n gs i . e . p r e p a r i n g agen d a, circ u la t i n g mat e rial, a n d t a k i n g mi nu tes

Additional Benefits :

Vacation Entitlement

Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)

Access to 24 / 7 Employee Assistance Program

INTERNAL APPLICANTS :   Please submit your application online through the Baycrest intranet. Failure to include your resume may affect your candidacy for this position. All communication related to this job posting will be sent to the email address used to submit your application.

EXTERNAL APPLICANTS :  Please submit your application online by clicking the Apply button below.

Remarkable people of Baycrest Health Sciences

are changing the future of brain health and aging.

Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.

Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at [email protected] or 416-785-2500, ext. 2961.

All successful candidates will be required to complete a police reference check / vulnerable sector screen.

Required Skills

Required Experience