Service Client Care Advisor- Toronto / Mississauga

Salary: $60,000 $90,000 annually

Client Care Advisor, Toronto/Mississauga

Job Title: Client Care Advisor

Department: After-Sales / Service

Position Details: Permanent, Full-Time On-Site

Position Location: Yorkdale Shopping Centre, Toronto, Ontario /
Square One Shopping Centre, Mississauga, Ontario

Expected Compensation Range:$60,000 $90,000 annually

About Raffi Jewellers:

At Raffi Jewellers, we are proud to be a trusted name in Ontario, serving Mississauga, the GTA, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Raffi Fine Diamond Jewellery, and Fine Accessories. Our reputation is built on expertise, personalized service, and long-standing client relationships, and we are honoured to continue exceeding expectations for generations to come.

We aren't just committed to creating exceptional client experiences; we also build a culture of collaboration and innovation within our team. Our team embodies our core values of professionalism, creating deeper connections, and a relentless commitment to excellence.

• Exceptional Team Environment: Join an innovative and supportive team dedicated to excellence and client satisfaction.
• Career Development: Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
• Exclusive Experiences: Be part of exciting VIP events and work with fine timepieces and jewellery that define craftsmanship.
• Competitive Compensation: Enjoy industry-leading pay and a comprehensive benefits package.
• Work-Life Balance: Experience a workplace that supports your well-being and fosters inclusivity.

We are always looking for passionate individuals to grow with us, so whether youre a seasoned professional or just starting your journey, youll find a workplace where your expertise and development are truly valued.

Position Overview:

Are you passionate about luxury after-sales and excel in a detail-oriented, focused environment? As a Client Care Advisor in our after-sales team, you will be responsible for facilitating after-sales services through excellent operational and customer service skills. If you take pride in hands-on work, operations and administration, and are dedicated to delivering exceptional service to enhance the client experience, wed love to meet you!

As a Client Care Advisor at Raffi Jewellers, you will:

• Assist the service desk with after-sales repairs service inquiry process, organizing and sorting parts, invoicing and maintaining service records.
• Assess customers needs and provide assistance and information on product features, parts and services available.
• Conduct after-sales service requests through in-person client appointments, phone calls and email communications, maintaining communications and performing follow-up where required.
• Ensure that the service desk is kept organized, all tools accounted for, parts are on hand or ordered as required.
• Collaborate and assist co-workers when required to ensure that customer service is always maintained to the highest level.

Please note that this is not an exhaustive list of tasks but reflects the core responsibilities of the role.

You will thrive in this role if you:

• Are curious, adaptable and willing to learn, with a strong attention to detail and organizational skills.
• Have a strong ability to address client concerns and inquiries in a professional and efficient manner.
• Have a strong sense of client management and consistent follow-through.
• Are responsive, courteous and can communicate effectively with a diverse client base.
• Enjoying working collaboratively within a close team and committed to treating team members with respect and empathy, contributing to a positive working environment.

Qualifications:

• Have at least 2-5 years' experience in retail operations and/or administration. Experience with luxury after-sales care in a retail environment is considered a strong asset.
• Bachelors degree is preferred.
• Experience with CRM tools, scheduling tools and Microsoft Office.
• Ability to speak in multiple languages is a plus.
• Flexible to work hours based on operational business needs including evenings, weekends and holidays.
• Qualified candidates must have valid work authorization for employment in Canada.

Ready to join us? Please apply directly through our website careers page. We look forward to hearing from you!

This job posting is for an existing job vacancy.

Raffi Jewellers is an equal-opportunities employer, committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply. Accommodations are available on request for candidates with disabilities taking part in all aspects of the recruitment and selection process.

We want to thank all applicants for their interest in Raffi Jewellers, but only those selected for further consideration will be contacted.