Customer Service Representative (On-Site)

Customer Service Representative (On-Site) page is loaded## Customer Service Representative (On-Site)locations : CAN, Glace Bay, NStime type : Full timeposted on : Posted Todayjob requisition id : R1688857Job Title : Customer Service Representative (On-Site)Job DescriptionJob Description Summary The Customer Service Representative engages with customers through inbound and outbound calls and / or online channels. This role is responsible for delivering exceptional customer service and / or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)Title : Customer Service RepresentativeLocation : Glace Bay, NS

• A NEW CAREER POWERED BY YOU
• As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
• CAREER GROWTH AND PERSONAL DEVELOPMENT
• This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
• WHAT YOU WILL DO IN THIS ROLE
• As a Customer Service Representative, you’ll :
• Resolve technical issues with customers services
• Empowered to Fix billing concerns
• Provide customers with the right services based on their wants and needs
• Ability to remain calm and deescalate a situation
• Provided the time and resources to ensure we resolve customers issues
• Deliver expert customer experiences…with a smile.
• YOUR QUALIFICATIONS
• Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include :
• Ability to type 25 words per min with 90% accuracy
• Basic computer skills (office and web browsers)
• Pass account specific exams based on training materials delivered
• 6 months call center experience is an asset
• 6 months – 1 year of customer experience
• Ability to work full time M-F 9am – 9pm
• Background clearance etc.
• Pass a language assessment
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• WHAT’S IN IT FOR YOU
• One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with :
• The base salary range for this position is $16.50 (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Onsite Paid Training-4 Weeks broken into 2 segments
• Canada benefits – Medical, Dental, vision and an Employee Family Assistance Program
• Perks and benefits [Free subscription through the online app after successfully completing training]
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Company networking opportunities with organized groups in the following topics : Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• REIMAGINE THE BEST VERSION OF YOU!
• If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”Location : CAN, Glace Bay, NSLanguage Requirements : Time Type : Full time
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
• Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.#
• Mission :
• ### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
• Company Overview :
• ### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO / AA / M / F / Vet / Disability Employer.

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