IT Application Support Specialist

This posting is for a current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.

Key Responsibilities :

• Troubleshoot and resolve user issues, ensuring the smooth operation of ERP applications
• Actively participate in the software development lifecycle
• Review, categorize, assign, and complete incoming tickets
• Application user account management; unlocking accounts, creating new user accounts, disabling user accounts, updating user application security permissions.
• Gather requirements for improvements to applications
• Periodic checks for application performance and data continuity
• Participate in quality assurance testing and training sessions
• Maintain solution articles and training documentation
• Coordinate with other members of the IT team on tasks
• Other related duties as assigned

Qualifications :

Pay : $53,000 / annum

Why Work with Troy?

Troy is a 2025 winner of the Canada's Best Managed Companies program !

Troy Life & Fire Safety Ltd.  is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, employee-owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005

View on separate page