Program Coordinator, Member Support Services & LTCI

Job Description

Job Description

Salary : $50-$60,000

JOB SUMMARY

This role is integral to the Richmond Division of Family Practice (RDFP) Clinical & Practice Support program to support family practices, also referred to as Patient Medical Homes (PMH), with their general practice support needs. This role is dependent on active interactions and fostering relationships with RDFP family practice clinics, including physicians and their teams, as well as daily organization, coordination and administration of program activities and projects that impact the operations of family practice clinics and clinical initiatives such as the Long-Term Care Initiative (LTCI). The Program Coordinator reports to the Clinical and Practice Supports Program Manager.

Organizational Status

The Richmond Division of Family Practice (RDFP) is a local non-profit society that is part of a province-wide initiative designed to improve patient care, increase family physician influence on health care delivery and design, and enhance professional satisfaction for physicians. The Richmond Division has over 220 physician members and is led by a Board of Directors, and works in collaboration with Vancouver Coastal Health, BCs Ministry of Health, and community organizations. Visit our website for more information :

The Richmond Division of Family Practice is involved in the transformation of long-term care in Richmond, in collaboration with Richmond family physicians and our Vancouver Coastal Health Richmond (VCH - Richmond) partners. In 2017, the Long-Term Initiative (LTCI) project launched in Richmond to improve patient care by coordinating family physician services to patients in long-term care homes and increasing family physician influence on the design, development and implementation of local solutions that also enhance professional satisfaction for physicians in addition to delivering quality patient care. The Richmond Division of Family Practice coordinates Richmond long-term care initiatives in partnership with Vancouver Coastal Health across 6 care homes : Fraserview Retirement Community, Richmond Lions Manor, Minoru Residence, Pinegrove Place, Rosewood Manor and Hamilton Village Care Centre.

Key Responsibilities

Clinical & Practice Support Work Performed

• Supports Richmond Division of Family Practice family physician member engagement, welcoming new members, providing new members with onboarding orientations, visiting physicians and their teams at their clinics, and navigating family physician members with practice support inquiries (connecting them to members of the RDFP team or partners).
• Through member engagement, identifies and tracks member priorities with the program manager to be shared at RDFP team meetings.
• Supports the maintenance of member and clinic records within an RDFP database.
• Collaborates with the RDFP Communications Lead to maintain membership resources on member-facing media platforms (Ex, website, member portal, etc.)
• Collaborates with practice support partners (Ex. Doctors of BC, City of Richmond, etc).
• Maintains program workflows, files and folders.
• Collects, analyzes, and reports on membership activity data.
• Coordinates physician networks, committees and peer mentorship.
• Coordinates RDFP practice support services and projects, including but not limited to RDFP :

Immunizations support services (clinic deliveries, cold-chain orientations, etc)

Long term care initiative (LTCI) Work Performed

Physician recruitment and onboarding

Other duties as assigned.

WorkIng Conditions

The Program Coordinator position requires availability to work from Monday to Friday during regular working hours with the possibility of attending occasional early morning, early evening and / or weekend meetings. Travel will be necessary across the Richmond / Vancouver area, requiring reliable transportation.

QUALIFICATIONS

Disclaimer : The tasks listed above indicate the general nature and level of work performed in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The bulleted details are examples drawn from current work and are not intended to limit or restrict the tasks outlined in the job description.