IT Support Technician (L1)

Job Description

Job Description

Salary :

Venture IT Managed Services : Join Our Dynamic Team!

At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise in crafting bespoke IT solutions for our diverse clientele.

Role Overview :

As an IT Support Technician at Venture, you won't just be joining a team; you'll be embracing a culture. If you're tech-savvy, eager to delve into the latest in tech hardware / software, and have a genuine desire to assist others, this role might be the perfect fit.

This role would mostly involve remote support for clients via phone calls and remote management tools with occasional onsite visits required to our client sites in the GTA area.

Key Responsibilities :

• Efficiently diagnose and resolve tickets, adhering to client service level agreements.
• Stay updated with essential certifications and training.
• Configure Windows and Mac systems as per client requirements.
• Manage vendor communications and other third-party interactions.
• Maintain detailed documentation for ticket progress and client billing.
• Facilitate communication between the client, technical, and account teams.
• Consistently meet client service level targets while upholding superior service standards.
• Collaborate with the team lead to enhance our hardware repair operations.
• Undertake additional duties as directed by management.

Qualifications :

Must possess a driver's license and a reliable vehicle.

Why Venture?

Our Core Values :

Additional Perks :

Ready to be a part of our dynamic team? Apply now and let's venture into the future of IT together!