Writing Centre Support Specialist (00343.13)

Description

The Writing Centre Support Specialist provides administrative support to a team of volunteers PTIC contractors and work study students in various tutoring roles in the TRU Writing Centre. The Specialist works closely with the Writing Centre Coordinator to ensure effective day-to-day operations of the Writing Centre and the Centres participation in the provincial WriteAway tutoring program.

MAJOR DUTIES & RESPONSIBILITIES

• Sets up organizes and modifies appointments and tasks. Oversees procedures and daily Centre operations.
• Maintains updates and builds tutoring schedules in the online scheduling software WCOnline. Schedules Peer Academic Coaches in partnership with the Supplemental Learning program.
• Supports tutoring staff by answering questions and troubleshooting issues or problems that arise.
• Offers feedback on writing by questioning clarifying and guiding student learners. Answers questions about plagiarism various writing formats grammar content and citation styles both face-to-face and online.
• Responds to emails phone inquiries and texts and monitors various social media platforms.
• Acts as an institutional point of contact for the provincial WriteAway tutoring program. Selects tutors for the WriteAway schedule and provides ongoing training and support.
• Creates and maintains the Centres website and utilizes programs such as ACM and Notepad.
• Promotes and advertises Writing Centre programs and services.
• Proofreads and edits blog posts student handouts posters and other promotional materials.
• Generates statistical data for regular reporting on the Centres activities and for the Peer Academic Coaching program.
• Coordinates special work assignments for tutoring staff.
• Addresses student complaints referring to the Writing Centre Coordinator as needed.
• Manages a tutoring budget of approximately $30000 per year and oversees payroll for 25 tutors.
• Provides coaching for tutors who are late for shifts or not performing assigned tasks.
• Provides support for the Writing Centre Receptionist (e.g. training assigning tasks checking work providing feedback etc.)

REPORTS TO

Academic and Administrative Coordinator

Requirements

EDUCATION :

EXPERIENCE :

Tutoring in a second / additional language setting

SKILLS KNOWLEDGE OR ABILITIES RELATED TO THE JOB

WORKING CONDITIONS

Required Experience :

IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1