Superviseur(e) de la restauration / Food & Beverage Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile.

Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Food & Beverage Supervisor

Division : Food and Beverage

Department : Restaurant

Reports to : Restaurant General Manager

Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in both English and French, both orally and in writing.

Job Summary

The Food & Beverage Supervisor provides daily support to the Food & Beverage division in various departments such as Banquets, In-Room Dining, as well as Restaurant / Bar & Lounge Marcus.

He / She participates in the day-to-day management of the teams in place, ensuring compliance with hygiene rules, quality criteria, and Four Seasons standards.

This role requires a good team spirit, a refined, elegant, warm personality who can supervise and manage the people under his / her responsibility while showing empathy and generosity to guests.

Core Responsibilities

• Assist the Food & Beverage management team mainly in Banquets, In-Room Dining, as well as in the Marcus Restaurant, Bar & Lounge, in maintaining high standards of hygiene, service, and daily management of the teams.
• Ensure that all guests receive service in accordance with standards established by management.
• Encourage good cooperation between all departments, particularly with the kitchen.
• Maintain a high standard of personal hygiene and general appearance, both personally and with members of the food & beverage team according to hotel standards.
• Control the equipment within the food & beverage division and organize the set-up and general cleanliness of the premises.
• Help and organize departmental meetings.
• Assist in the supervision of the operation of the service and take prompt and appropriate measures to correct any deficiencies.
• Help organize training sessions and ensure the quality of departmental training.
• Maintain a good account when handling money and be mindful of security.
• Have a good knowledge of the Micros system.
• Assist clients in emergency situations.
• Quickly assess guests’ needs and offer appropriate services.
• Remain calm even in unusual situations.
• Deal effectively with guests’ complaints and comments. Inform the department manager of any particular situation.
• Project a positive, professional, and friendly image for guests and employees.
• Ensure that safety and hygiene standards are respected and maintained at all times.
• Support departmental managers in staffing and developing schedules to meet business needs and expected occupancy rates.
• Ensure effective communication between all employees of the department.
• Help develop new ideas and services for the department.
• Assist departmental managers in the day-to-day management of the department, involving full operational assistance according to the needs of the department.
• Carry out all other tasks or projects assigned by management.

Desired Qualifications and Skills

• Be able to communicate in English and French, orally and in writing.
• Have an excellent resistance to stress and manage it in a positive and effective way.
• Be comfortable in a fast-paced environment.
• Demonstrate a very good team spirit.
• Interest and ability to provide unparalleled service to our internal and external customers and suppliers.
• Have good interpersonal skills to meet the expectations of a high-end clientele.
• Maintain a professional appearance and conduct oneself in a mature manner and with integrity at all times, including performances outside the hotel.
• Attention to detail and ability to multitask in a dynamic environment.
• Standing / walking, crouching, kneeling several times during the day.
• Carry and move loads of variable weight while respecting appropriate gestures and postures.
• Be organized, meticulous, and resourceful.
• Show creativity and initiative.
• Good computer skills, including working knowledge of MS Word, Excel, and Outlook.
• Previous experience in a similar position is an asset.
• College diploma in hotel management or related field is an asset.
• Must be available to work days, nights, and weekends as required.

What’s in it for you?

• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.) after probationary period.
• Discounts at MARCUS Restaurant and our 5-Star Spa.
• Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
• Complimentary meal per shift in our employee dining room (Café 1440).
• Retirement plan with employer contribution.
• Paid time off; vacation days and 2 additional floating holidays per year.
• Excellent training and development program.
• Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).

Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected under provincial or federal laws.

J-18808-Ljbffr