Technology Support Technician | C.A.T. North America
Join to apply for the Technology Support Technician role at C.A.T. Global Inc. Founded in 1978, C.A.T. North America is a leading trucking company serving the entire North American continent through nine divisions, more than 25 terminals, and a fleet of 1,600 power units and 4,300 trailers. We provide transportation solutions for intra‑Canada, cross‑border US–Canada, US domestic and Mexico. With a trusted network of over 10,000 logistics partners, we deliver customized services tailored to each customer’s unique requirements. Recognized as a leader in social responsibility, C.A.T. was the first company in North America to use compressed natural gas (CNG) for long‑distance transport. Our commitment to service, safety, innovation, and sustainability earned us a place on the 2023 Best Fleets to Drive For list and recognition as a Canada’s Best Managed Company for seven consecutive years.
Job Type
Location
4, rue du Transport, Coteau-du-Lac (QC) J0P 1B0Role
The Technology Support Technician will receive all technology requests (via ticketing system, phone or in person)Ensure all requests are recorded in ticketing systemResolve requests for application support, access related requests, ad hoc report requests, etc.Transfer requests for enhancements, programming or complex troubleshooting to appropriate teamManage operational recurring tasks (backup, EDI reports analysis, running reports, etc.)Manage technology access (Network, emails, AS400, phones, access control cards, etc.)Communicate with vendors to follow up on requestsSkills and Expertise
Excellent Communication SkillsAbility to work under pressure and frequent priority modificationsOrganizational skillsMotivated to learnRequirements
Computer Science DegreeBilingual (Spoken and Written)Knowledge of the transportation business considered an assetWe Offer
Good working environmentCompetitive SalaryGroup insurance and deferred profit‑sharing planHealth and wellness program including an onsite gymPositive and family‑like work environmentBilingualism requirement is necessary because more than 95% of the business clientele served is English‑speaking.#J-18808-Ljbffr