Help Desk Technician

Position Summary

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long‑term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.

Role Overview

The Help Desk Technician will join our IT team and primarily provide user support and customer service to CareRx staff for company‑supported computer applications and platforms. The technician will be actively involved in troubleshooting problems and supporting end users and IT management on resolution actions. This job is located in Burnaby.

Why you should join CareRx

• Collaborative Team : Work with colleagues who share a passion for shaping the future of senior care.
• Make a Real Impact : Feel fulfilled knowing your work directly benefits others within the communities we serve.
• Flexible Benefits : For eligible roles, enjoy flexible medical and dental coverage that fits your needs.
• Defined Work Schedule : Offers a healthy work‑life balance with predictable hours.
• Focus on Care : Work in an environment where your clinical expertise takes priority – without the demands of retail pharmacy.
• Supportive Culture : Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
• Stability and Growth : Join a well‑established Canadian company with a strong foundation for job security and opportunities to grow your career.
• Appreciation in Action : We recognize great work through peer‑nominated awards, team shout‑outs and everyday moments of appreciation.
• Celebrations and Community : From cultural events to team socials and holiday fun – we make time to connect, celebrate and enjoy the moments that bring us together.

Role Accountabilities

What You Bring To The Team

Additional Assets

Compensation Range

$48,000 - $53,000 (annual salary). Actual pay rate will be based on the individual candidate’s credentials and experience.

Location

This is an on‑site role at our office at 8525-8501 Commerce Ct, Burnaby, BC, V5A 4N3.

Work Shifts

Monday to Friday, 8am‑4pm / 10am‑6pm with on‑call rotations including weekends. On‑call expectation is approximately one week a month.

Opportunity

This is a current existing position.

AI Disclosure

CareRx does not use AI to screen candidates.

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role – Criminal Record Check, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.

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