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Program Manager, Full-Time
Program Manager, Full-TimeTaproot Community Support Services • Kelowna, Regional District of Central Okanagan, CA
Program Manager, Full-Time

Program Manager, Full-Time

Taproot Community Support Services • Kelowna, Regional District of Central Okanagan, CA
Il y a 18 heures
Type de contrat
  • Temps plein
Description de poste

Taproot Program Manager

Taproot - Program Manager, Full-Time Career Opportunities - Taproot

Administration

  • Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
  • Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilize data to evaluate program effectiveness and make informed decisions about future planning and improvements.
  • Ensure personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.

Employee Relations

  • Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
  • Provide coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity.
  • Evaluate and conduct regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
  • Manage employee / labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Address and handle disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determine disciplinary actions and participate in decisions on staff terminations ensuring appropriate processes are followed.
  • Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.
  • Service Delivery

  • Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.
  • Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
  • Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals.
  • Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individuals in care.
  • Public / Community Relations

  • Represent the program and / or agency at various interagency forums, as well as to the media, government agencies, families / caregivers, funding bodies, and / or the general public / local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
  • Key Responsibilities

  • Provide leadership and oversight for all program operations, with a strong emphasis on high needs adult care, including clinical services, staffing, compliance, and quality assurance.
  • Ensure the delivery of individualized, person centered supports that integrate medical, behavioral, and social care for adults with complex needs.
  • Oversee care delivery outcomes for individuals with high medical acuity, ensuring adherence to care plans, medical protocols, and regulatory requirements.
  • Manage program finances, including budgeting, resource allocation, and fiscal accountability.
  • Supervise, coach, and evaluate program staff, including direct oversight of a Program Coordinator.
  • Strengthen staff competency in supporting high needs adults through training, mentoring, and performance management.
  • Ensure compliance with CARF standards, licensing requirements, contractual obligations, and agency policies.
  • Serve as the primary point of contact for the contracting body, healthcare providers, families / guardians, and community partners.
  • Participate in agency wide leadership initiatives and decision making processes.
  • Foster positive employee relations, promote teamwork, and maintain a safe, supportive, and inclusive work environment.
  • Monitor program outcomes, identify areas for improvement, and implement corrective action plans.
  • Respond to emergencies, incidents, and critical situations with appropriate follow up and documentation.
  • Leadership Expectations

  • Demonstrate strong leadership grounded in experience with high needs adult care, ethical decision making, and accountability.
  • Advocate for individuals served, ensuring their rights, preferences, and complex medical needs are prioritized and respected.
  • Build effective, collaborative relationships with interdisciplinary teams, medical professionals, and community resources.
  • Maintain professionalism, confidentiality, and cultural competence in all interactions.
  • Perform miscellaneous job-related duties as required.
  • Provide on-call and emergency coverage on pager or cell.
  • A complete and detailed list of key responsibilities can be available at time of interview.
  • #J-18808-Ljbffr

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