Customer Service and Production Manager

Are you a high-energy professional who thrives in the fast-paced world of automotive manufacturing? Do you have the unique ability to bridge the gap between customer needs and shop-floor reality? Randstad Professional is looking for a Customer Service and Production Manager to join a dynamic team in Markham, ON. This is a high-impact, permanent role designed for a "unicorn" candidate who excels at both account management and production scheduling.

As a Customer Service and Production Manager, you will serve as the critical heartbeat of our client’s operations. This is not a traditional front-office role; it is a high-visibility position that acts as the primary liaison between customers, production, engineering, quality, and the tool room. You will be responsible for translating customer demand into actionable production plans, ensuring that the facility maintains optimal efficiency and meets rigorous shipping deadlines. The role is perfect for a clear-minded, firm decision-maker who can handle the pressures of a fast-paced manufacturing environment with an upbeat and independent personality.

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages
• Competitive salary range of $85,000 to $90,000 per year.
• 100% company-paid group health benefits.
• Three weeks of paid vacation (including annual Christmas/New Year's closure).
• Flexible work environment with a focus on results and autonomy.
• Strong social culture and a positive, collaborative office atmosphere.
• Long-term growth opportunity within a stable, global-reaching automotive manufacturer

Responsibilities
• Act as the primary point of contact for all customer accounts including phone and email communication
• Enter orders intro the EDI system, and ensure all data entry is accurate
• Lead daily production and supervisor coordination meetings.
• Manage and process EDI transactions, customer purchase orders (POs), and releases.
• Schedule press production based on customer demand, material availability, and plant capacity.
• Act as the primary liaison between customers and internal departments (Engineering, Quality, Tool Room).
• Monitor and report on customer satisfaction, plant efficiency and production times
• Adjust schedules in real-time by pulling back or increasing orders based on system inputs.



Qualifications
• Minimum of 5 years of experience in customer service within a manufacturing environment.
• Exposure to production scheduling is a strong asset
• Previous experience in the automotive industry is highly preferred (understanding of terminology and IATF 16949/ISO 14001 standards).
• Proven track record in account management, project management, or program management.
• Ability to work a 7:00 a.m. to 4:00 p.m. schedule and perform overtime during peak mid-week periods.
• Bachelor’s degree in Business Administration, Supply Chain, or a related field (or equivalent experience).
• Willingness to be "on-call" during peak periods or customer demand spikes.
• Advanced proficiency in Microsoft Office Suite (Excel) and ERP/Order Management systems (Plex or SAP preferred).
• Exceptional organizational skills with the ability to manage multiple priorities in a high-pressure environment.
• Decisive leadership and the ability to direct activities across departments without formal reporting lines.
• Excellent communication skills for managing customer relationships and internal conflict resolution.
• Independent and "upbeat" personality

Summary
At Randstad, we are your partner for talent, helping you build a successful career that offers professional fulfillment. Our expert recruiters are ready to help you secure this pivotal role. If you are ready to own the production cycle and drive excellence, connect with us today to start your journey!

Take the next step in your career and reach out to our specialist recruiters to explore this and other exciting opportunities today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.