Bilingual Scheduling Dispatcher

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at

SUMMARY

The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.

KEY DUTIES & RESPONSIBILITIES

• Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
• Provides support to facility management operations projects by planning and scheduling Technicians’ to project work
• Receives service requests from the call center and documents service request details into a work order
• Assesses and assigns priority to the work order
• Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
• Monitors and follows up on work order progress to ensure timely completion
• Prepares reports to assist in monitoring work orders and resource planning
• Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
• Other duties as assigned

Work Requirements

Knowledge & Skills

Licenses and / or Professional Accreditation

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!