Retail Trainer (Bilingual)

Overview

Samsung and OSL have partnered to operate the National Field Sales and Training Team for Samsung in Canada.

Samsung is a global leader in technology, opening new possibilities for people everywhere. We want people to join our team who are excited about Samsung products and services and want to share their knowledge and journey with others. This is a place where you can become a world-leading expert in your field and take your career to new heights! It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights

The Position :

The Bilingual Product and Experience Trainer will be responsible for the facilitation of engaging learning experiences through online and face-to-face training sessions. With directions from the Manager, Retail and Learning Strategies, the Trainer will be responsible for providing the Field Team with stellar sales skills training leveraging a mix of sales methodologies and processes.

What you’re responsible for :

• Supporting the field team through knowledge and soft skills training
• Working in collaboration with the Events Coordinator to organize both online and in-person training events with our partners
• Collaboration with our Instructional Design team to build engaging training content
• Collaborating with all stakeholders to ensure the training material is tailored to the immediate audience
• Supporting and leading the planning, execution and delivery of multiple projects, balancing competing priorities and timelines
• Utilizing project management tools to track project milestones, deliverables and timelines
• Demonstrating compliance and training excellence through updates and regular reporting
• Liaising with internal and external clients on reporting needs to find effective solutions
• Assisting with new project opportunities to identify reporting and data system requirements
• Creating and building relationships with our partners for future collaboration with events and sessions
• Verifying French training content deployed to Field Team and Partners
• Supporting the Ambassador Program Manager in deployment and management of the Samsung Elite Ambassador Program in Quebec and Nationally

To be successful :

To join our team :

What we offer :