Operations Manager - RemoteSentrex Health Solutions • Markham, York Region, CA

Operations Manager - Remote

Sentrex Health Solutions • Markham, York Region, CA

Il y a 23 jours

Type de contrat

Temps plein

Télétravail

Description de poste

Operations Manager (Hybrid - Markham, ON)

Join to apply for the Operations Manager (Hybrid - Markham, ON) role at Sentrex Health Solutions .

Position Type : Full-time
Department : Patient Support Program
Work Location : Hybrid
Work Hours : Monday to Friday, Standard Business Hours (EST)

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross‑functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here :

We are 100% Canadian with locations across the country

State‑of‑the‑art facilities to provide high‑quality products and services

The opportunity to be a part of a winning, high‑performing team

Collaborative, engaging workplace culture – we are passionate about our people!

Flexible working environment that promotes a healthy work‑life balance

Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued

High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year

A Day in the Life (What you will do here)

Oversee the operational activities within each pod.

Implement new strategies to improve patient experience within the PSP.

Operationalize Program objectives within each pod, ensuring alignment with overall PSP goals.

Collaborate with Program Manager, Data management and Project Management teams via the feedback loop to drive continuous improvement.

Manage, lead and support a team of supervisors and support staff by providing guidance, coaching, and mentorship to foster cohesion and high performance.

Set and monitor performance expectations, conducting regular evaluations and feedback discussions to support development and accountability. Cultivate a positive, collaborative team culture that encourages teamwork and professional growth.

Develop and implement operational strategies to optimize patient support service delivery, streamline processes, and improve efficiency.

Monitor and analyze Key operational metrics, such as call volume, response times, and case resolution rates, to identify areas for improvement.

Allocate resources effectively to meet service demands and maintain appropriate staffing levels.

Identify and execute process improvement initiatives based on data insights, staff feedback, and industry best practices.

Identify training needs for supervisors and support staff and develop training programs to enhance their skills and knowledge.

Additional duties as requested by the Manager.

What you need to ensure you are set up for success

Post‑Secondary degree or diploma in Health Science

2‑3 years of people management experience

3+ years of experience in the biopharmaceutical / pharma / healthcare industry

Previous involvement in managing healthcare or specialty drug programs is an asset

Strong knowledge and understanding of PSP

Experience in immunology and / or dermatology is an asset

Strong leadership and management skills to effectively lead and motivate team

Problem‑Solving and analytical skills to identify and address challenges

Highly organized and efficient

Experience in coordinating / managing projects

Enjoys working in a fast‑paced environment

Highly collaborative with effective and practical communication skills

Can work on multiple projects simultaneously with competing deadlines

Collaborative with a positive disposition

Comfortable in speaking with various levels of management

Bilingual : English and French an asset

What makes you a great fit for this team

Your commitment to providing a high level of service to your internal and external clients.

You are highly adaptable with a track record of success during times of growth and organizational change.

You have a proven track record of developing trust and influence at multiple levels.

You demonstrate an impactful and candid communication style.

You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

Competitive Salary and generous vacation entitlement

Wellness Program (5 paid days off for your well‑being!)

Paid Sick Days

Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee / Dependent Life Insurance

RRSP Matching Program

Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

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Manager • Markham, York Region, CA

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