Member Experience Advisor - Carstairs

Canada’s Largest Credit Union! We are hiring for a part-time Member Experience Advisor at the Carstairs Branch. Posting closes : February 16, 2026.

Employment Status : Part‑time, permanent (guaranteed 20 hours a week). The role will be based out of Carstairs and will support Cremona, Didsbury and Crossfield branches.

The Member Experience Advisor acts as the first line of support as members work toward their financial goals. This role provides exceptional member service, completes transactional banking services, offers solutions to financial needs, and contributes to branch portfolio and growth objectives.

What You’ll Be Doing

• Provide exceptional member service that builds trust through responsive service and support to deliver what is right for every member.
• Process a variety of cash and non‑cash member service transactions including deposits, withdrawals, payments, account updates, balances, money orders, credit card advances, and electronic funds transfers.
• Pursue and generate sales referrals by proactively promoting Servus products and services and recording all referrals.
• Build trust with members, resolve routine problems, and refer complex questions to the appropriate internal personnel.
• Apply policies and procedures to meet safety, legal and privacy requirements.
• Maintain area security and participate in internal security audits.
• Educate members on digital and self‑serve service channels to simplify their banking experience.
• Support other branch team members with call center duties, routine correspondence, compliance, and audit activities.
• Assist with opening / closing duties, reconcile ATM and night deposit contents, and administer branch cash services per risk‑management policies.
• Act as joint custodian for specified combinations, maintaining related records.
• Keep knowledge of all credit union products and services to foster business development.
• Promote and participate in branch campaigns and initiatives.

What You Bring

Benefits

Why Servus

At Servus Credit Union, members are owners. Every dollar we earn is reinvested into our members, employees and communities, with profit sharing, competitive rates, and local initiatives that make a real impact.

Next Steps

Qualified applicants are invited to apply online only. We thank all applicants for their interest; only those under consideration will be contacted.

EEO Statement : At Servus Credit Union, we believe in a purposefully cooperative culture and an inclusive workplace. We encourage applications from all backgrounds and provide accommodations at every stage of the hiring process upon request.

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