Bilingual Associate, Sales & Customer Service (Future Opportunities)

About the role

Are you passionate about making a difference and known for your exceptional communication and interpersonal skills? If so, we have the perfect opportunity for you!

Join us as aSales and Customer ServiceAssociateworking in an in-bound call center.You’llbecome a trusted advisor, helping Canadiansprotectwhat matters most to them.

You'llreceive comprehensive mentoring and training, empowering you to reach your careergoals. Plus, your achievements will be celebrated through our annual bonus plan and accelerated career path, offeringopportunities for promotionafter just six months.

Ready to elevate your career andturn your passion for customer service into an exciting career?

Join our team where the sky’s the limit!

Work Schedule:35 hours per week

• Monday to Saturday, 8 a.m. to 8 p.m. (only working five 8-hour shifts within that period)

• The work schedule will include all Saturdays for the first year.After 12 months,you’llhave the opportunity to transition toa 5-week rotation

• During the first year, working on statutory holidays isrequired, andyou'llbe compensated according to labor standards.

• During the training phase, you may be asked to come in up to 4 days a week.After the successful completion of training, we offer a hybrid work model that provides the balance between working from home and enjoying meaningful in-person interactions.

Whatyou'lldohere:

• Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.

• Analyze individual customer needs, promote and cross-sell personal insurance products and services.

• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.

• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

Whatyoubring:

• At least one year of customer service experience required; previous call center experience is preferred

• Previous experience in sales and customer loyalty ishighly desirable

• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.

• Tech-savvy abilities, with confidence in navigating various systems.

• Ability to multi-task and remain calm under pressure

• You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.

• Bilingualism in English and French isan asset

• No Canadian work experiencerequiredhowever must be eligible to work in Canada.

Check out the link below to find out more about working at Belairdirect!

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.