Customer Service Representative

Job Description

Job Description

Customer Service Representative

Customer Service Representative :

Position Overview

High volume Desjardins Insurance Agent, located in Newmarket, seeking outgoing career-oriented professional to join our growing team of insurance professionals. As a Agent team member, you will possess superior customer service skills. Our environment is based on mutual respect where you will be making your own decisions while getting maximum support from the Agent.

Main Responsibilities

Assisting our customers with their payments / billing

Execute changes to customer auto and home insurance policies

Communicate with car dealerships and lawyers offices

Follow up on underwriting documentation requests

Liaise with the Desjardins Marketing Representative

Email correspondence

Answer customer incoming phone calls

Provide overall excellent customer service experience.

Qualifications

OTL License is preferred, but not required at hiring

LLQP Life Insurance License is preferred, but not required at hiring

Excellent communication skills both written and oral

Out-going personality that enjoys speaking with people

Superior social media skills- Facebook, Linkedin, Twitter

Attention to detail

Ability to work independently and in a team environment

Self-Motivated

Superior computer skills

Social media savvy

Compensation

We offer a competitive compensation package which includes base salary, commission, bonus, health and dental benefits, paid vacation, personal and sick time off