Our Client is looking for SAP IT Service Manager to join on a permanent basis.
Start : ASAP (Feb / March 2026)
Location : Oshawa, ON
Work Arrangement : 5 days per week onsite
Salary : ~$130k - $145K + bonus + benefits
Security Clearance : Required, initiated by the end client
Role :
Manage the Support and Sustainment activities for the SAP IT team. Provide management expertise, evaluation, guidance, and advice to solve unusual and complex problems. Provide Information Management consulting, advice, recommendations, and assistance to the Business / Operating Site(s) regarding all matters related to the strategic management of information via computerized systems. Recognize, assess, develop, and approve changes / enhancements to the overall IT solution
Responsibilities :
- Negotiate and manage contracts for all IT Service and product agreements, as they relate to the Business or Operating Site(s). Develop Requests For Proposal's (RFPs) to external vendors / consultants, review tenders, negotiate deliverables, terms and conditions, and recommend approval to the Business Leaders. Prepare the appropriate process documentation.
- As the IT expert and advisor, recognize, assess, develop, and approve changes / enhancements to the overall IT solution.
- Provide advice, guidance, and direction to outsourced service provider staff on site. Manage and coordinate the work of IT project teams, often with conflicting schedules and demands on resources.
- Establish budgets for the department and manage to the approved budgets using management dashboard performance methodologies.
- Provide supervision to staff working in department (including review and verification of time reports, work and vacation schedules, expenses etc.)
Maintain a focus on continuous improvement of the business, including a knowledge of trends in Information Technology & Services, systems management disciplines, and related Industry best-practices that could add value to the business.
Requirements :
SAP experience, 5+ years total; at least 3 years as a ManagerFinance (FICO) experience / knowledge is preferred; SCM, BW, BPC is nice to have. EAM is an asset.SuccessFactors, Concur, Arbia experience is an asset.Managed SAP implementations and / or sustainment operations; the ideal candidate has done bothSAP ECC and S / 4 experience.Must bring good energy and gumption to the team; Drive people to get things done.Good communication skillsUnionized environment experience is helpful, not mandatory.Utilities industry experience is a nice to haveMust be able to be onsite 5 days per week in Oshawa, ON.
Must have Work Authorization for Canada.