Client Experience Specialist (13-month Maternity Leave Contract)

TransUnions Job Applicant Privacy Notice

What Well Bring :

At TransUnion we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions our mission is to help people around the world access the opportunities that lead to a higher quality of life by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used. Whether it is helping businesses better manage risk providing better insights so a consumer can qualify for their first mortgage or working with law enforcement to make neighborhoods safer we are improving the quality of life for individuals families communities and local economies around the world.

What Youll Bring :

The duties and responsibilities described above are the essential functions of the job. The qualifications below arerepresentative of the knowledge skills and / or abilities required. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

• A university degree or equivalent combination of education and experience.
• Experience in credit industry is preferred.
• Demonstrated project management and time management skills.
• Excellent communication skills both written and verbal with the ability to build strong relationships withcustomers and internal teams.
• Passion for delivering exceptional customer service and driving customer success.
• Ability to effectively multitask and prioritize time-sensitive tasks in a fast-paced dynamic environment.
• Detail-oriented with strong organizational skills.
• A team player who is professional positive and has a can-do attitude.
• Advanced experience with Microsoft applications (MS Office Word Excel PowerPoint).
• Intermediate to advance experience with additional applications including Adobe Acrobat Teams SharePointetc.
• Experience with is preferred.
• French proficiency is preferred.
• The incumbent must provide own transportation for local travel.

Impact Youll Make :

Our company is seeking a highly motivated and experienced Client Experience Specialist to join our Operationsteam. As a Client Experience Specialist you will be responsible for receiving and managing external customer andinternal customer-related requests ensuring the highest level of service and support is always provided. Workingclosely with all other Operations / Delivery teams you are the subject matter expert on all operational processesand will effectively assess and triage requests. Focused on the customer experience you will ensure resolutionsare provided to customers in a timely manner and coordinate escalation efforts as required.

Customer Service and Support

Business Operations

The expected pay range for this position is $81000 - $122000 annually. The payinformation provided for this position reflects a reasonable estimate of the range of expectedcompensation for this job. At TransUnion actual compensation is based on careful consideration ofmany factors such as (but not limited to) an individuals education training work experience job related skill set location and industry knowledge as well as the scope and responsibilities of theposition and market addition variable compensation is based on applicable companyguidance and plan documents as well as performance.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

This job posting is for an existing vacancy. The opening is the result of a newly created position.

Accommodation is available including for applicants with disabilities in accordance with applicable laws.

TransUnions Internal Job Title :

Specialist III Sales Support

Required Experience :

IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 81000 - 122000