Mental Health Account Manager

Mental Health Account Manager

Your Position:

The Mental Health Account Manager is part of a national team that is highly effective motivated innovative and enthusiastic to achieve sales objectives for Lundbeck Canada. The Mental Health Account Manager reports to the National Sales Manager Psychotic Disorders.

The safety of our patients: You are expected to immediately forward any reports of adverse events or special situations on our products as well as any product complaints and counterfeit or suspected counterfeit medicine to Medical Information and Pharmacovigilance () as per training on current procedures.

Key responsibilities:

• Achieve territory sales objectives for Lundbeck promoted products in Psychiatry.
• Implement territory plan of action including field call activities as established by the sales and marketing teams for each defined cycle.
• Fully understand and promote Lundbeck psychiatry and partnered products and services to hospitals clinics and healthcare providers using sales cycle promotional material in an efficient professional and compliant manner.
• In accordance with the sales function plan and the National Sales Manager develop and revisit regularly a territory business plan and implement key tactics to maximize selling efforts optimize growth opportunities and achieve sales.
• Manage field budget adequately to optimize reach and targeted customer interaction.
• Execute tailored call preparation and call review process in alignment with the Lundbeck selling model in order to engage customers towards the solutions in our portfolio that meet their needs.
• Through an account management approach continuously gather insights in territory through interactions with customers and adapt tactics accordingly.
• Collaborate with sales team members and other cross-functional partners -including marketing training business effectiveness and medical teams- to offer tailored solutions and maximize psychiatry product(s) potential and sales.
• Effectively implement needs-based certified programs (CHEs) and other learning activities (OLAs) as per cycle plan of action and follow-up to optimize impact.
• Work closely with the Medical Science Liaison and Medical Education teams to identify educational opportunities and develop advocacy in territory.

Position Qualifications:

• Bachelors degree in life sciences or business administration
• A minimum of five (5) years of sales experience in the Canadian pharmaceutical industry including experience in the CNS field
• Proficient to engage customers by leveraging scientific data on product with clarity using promotional tools and approved clinical trials
• Strong understanding of hospital business and influence mapping
• Proven track record of promoting multiple products and managing clients in specialty markets
• Strong business acumen and analytical skills
• Bilingualism French / English (English is required due to English customers)
• Familiar with the use of technology (iPad apps CRM etc.) including proficiency with Microsoft Office (Word Excel PPT etc. ) and virtual tools (Zoom Teams)
• Must have a valid driving licence in Canada