Project Manager (Integrated Guarding)

Project Manager (Integrated Guarding)

The Project Manager is responsible for leading the end-to-end delivery of remote video monitoring deployments and innovation initiatives. The role bridges customers, internal operations teams, vendors and third-party integrator partners to ensure monitoring solutions are designed, deployed, and operationalized effectively. The Project Manager oversees site assessments, solution scoping, quote review and approval, installation coordination, client onboarding, and the implementation of innovative technologies that improve service quality and solve customer challenges.

KEY RESPONSIBILITIES:

• Conduct site assessments to evaluate client environments: identify camera placement, connectivity requirements, power considerations, risk exposure, etc.
• Collaborate with vendors and integrator partners to design effective monitoring solutions.
• Review and approve quotes from integrator partners for accuracy, scope alignment, and cost control.
• Coordinate installation schedules between client stakeholders, integrators, and internal teams.
• Maintain project documentation, scope definitions, change orders, and approvals. Track budgets and performance metrics.
• Ensure installations meet technical and operational standards before go-live.
• Lead onboarding of new clients to ensure seamless transition to monitoring services; maintain clear communication on timelines, risks, and project updates.
• Ensure standard operating procedure, escalation, and response protocols are properly documented and configured; facilitate internal handoff to monitoring and operations teams.
• Conduct post-deployment check-ins to confirm service quality and client satisfaction.
• Identify, pilot and lead the implementation of new technology solutions to improve service quality and/or efficiency; partner with operations and data teams to measure performance and impact.
• Perform other duties as required to meet organizational objectives.

SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in Business, Project Management, Engineering, Technology, or a related field (or equivalent professional experience).
• 3-7+ years of experience managing end-to-end technology, security system, or video monitoring deployments from assessment through go-live.
• Strong working knowledge of IP video surveillance systems, networking fundamentals, and remote monitoring operations.
• Demonstrated ability to review and validate vendor quotes, manage scope and budgets, and coordinate third-party integrators.
• Experience onboarding clients and operationalizing services with clearly defined SOPs and escalation protocols.
• Excellent stakeholder communication and cross-functional coordination skills, with a strong sense of accountability and ownership.