Colleague Concierge (Seasonal, April - October)

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Colleague Concierge.

The position is responsible for Colleague Administration matters and Uniforms for the entire team. A critical member for the team that allows us to achieve a high level of service to all Colleagues, communicating information, and assisting with inquiries at the Colleague Concierge Desk.

What you will be doing :

Reporting to the Lifestyle Manager, responsibilities and essential job functions include but are not limited to the following :

• Consistently offer professional, friendly and engaging service
• Follow all employee policies and procedures as outlined in the Employee Handbook as well as the Colleague Housing Policy Guide & Contract.
• Assist in maintaining the standards, procedures, and policies of the office
• Follow and proactively promote all health and safety policies and initiatives
• Servicing the Colleague Concierge Desk and Linen Room, including Handling face to face and telephone enquiries from residents, uniform issuing, repairs, alterations and dry cleaning.
• Daily receipt, sorting, organizing and issuing of clean uniforms and dry-cleaning items
• Daily pick-up and delivery of staff and hotel mail
• Facilitate the check in / out of residents and ensure apartment / dorm keys are returned for reuse
• Liaise with residence maintenance person and engineering department to ensure that all Colleagues concerns with upkeep and defects are addressed in a prompt and efficient manner
• Liaise with Security in matters of Colleague Housing rules and regulations
• Creating and maintaining a pleasant atmosphere for all Colleagues who access the Colleagues Concierge Desk and Linen Room
• Organizing uniform storage area, stock and inventory control, ensuring quality of uniform product is maintained
• Implementing an internal Colleague Comment Card system, as well as maintaining and tracking Colleague service and quality control results
• Ability to work on holidays, weekends, overnights, and other non-day shifts
• Executing Colleague events and activities both on and off property
• Adhering to the resort’s vehicle handling and safety policies while driving resort vehicles
• Support Colleague Residence Office with Administrative Duties and coverage when necessary
• Other related duties as assigned

Qualifications

Your experience and skills include :

Visa Requirements :  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits :  Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you :

About the Application Process : At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

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