Customer & Product Support / Test Engineer / Technical Sales Engineer

Job Summary

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• Manage Domestic and International sales, customer support, and product support efforts as directed by the Business & Operations Manager
• Support Sales / Business Development Manager -via- technical presentations, demos and general field support as required
• Coordinate with On-Board and Ground Based Product Engineering Departments on new opportunities requiring engineering / application development
• Develop and maintain customer contacts at all level
• Facilitate communications between customer and various internal functions
• Manage / track customer requests, associated priorities, and resulting pricing (V.O.C. Management)Instrumental in identifying customer needs & changes over time
• Translate business & product strategies into clear, tailored value proposition for specific customers or customer segments
• Available for travel to perform all job requirements
• Maintain a clean, organized and safe work environment
• Perform other related duties as assigned
• Communicate discrepancies to proper departments
• Write User Guides and compile into HTML format using Robo Help editor software
• Review design options with customers and / or consultants, contractors
• Prepare and update general operating manuals, process quality control procedures, and training materials
• Create and update drawings for existing and new products
• Assist with on-site troubleshooting activities
• Provide on-site training for all systems

Job Number : DSI-004-000222-04

Job : Operations

Primary Location : CA-Ontario

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Additional Qualifications

• Be able to create and update drawings using Autodesk CAD designer software
• Strong mechanical aptitude and troubleshooting skills
• Ability to handle multiple tasks concurrently
• Effective presentation skills
• Take charge, self motivated leader
• Excellent communication skills, both internally and externally
• Consensus builder / team player
• Program management skills
• Can do attitude
• Experience in helicopters and technical knowledge in Rotor Track & Balance and vibration diagnostics a strong plus
• Experience in fixed-wing and helicopters avionics system installations
• Microsoft Office proficiency
• High attention to detail
• Advanced computer skills; including but not limited to experience and proficiency with : VibralogVib ReviewVXP Display ProgramVibrex™ ground station software tools

Competencies

• Communications
• Initiative
• Adaptability
• Planning
• Teamwork
• Work Habits
• Stress Tolerance
• Customer Service
• Technical Skills

Education Level

High School Diploma / GED ( 11 years)

Basic Qualifications

• Degree in business or related field preferred
• In lieu of a business degree, two years of college and equivalent work experience may be considered
• Experience in vibration analysis or mechanical engineering efforts directed towards aircraft maintenance of mechanical structures and assemblies
• Minimum of three years hands-on experience in the application of helicopter, fixed-wing, and engine vibration analysis systems
• Ability to identify near & long term business opportunities through market / segment analysis, value proposition & sales campaign
• Develop intimate knowledge of health monitoring products, customers, and competition
• Build internal and external customer relationships
• Establish strong working relationship with business leader / marketing leader, finance, and engineering teams
• Provide world class responsiveness to customers
• Certificate from a vocational school or other recognized source with a major study in Avionics Maintenance or other related field
• Completion of the basic Avionics Maintenance course, or equivalent
• Completion of the advanced Avionics Maintenance course, or equivalent
• Possess a valid Federal Aviation Administration (FAA) Airframe and Power Plant (A&P) License is a must
• Possess a valid State Motor Vehicle Operator License
• Ability to comply with all established methods, quality standards, and time schedules applicable to this position
• Experience with all current and legacy vibration balancers / spectrum analyzers
• Experience with equipment testing, calibration, replacing components, wiring circuits, repairing electronic equipment;

and taking test readings using common instruments such as digital multi-meters, signal generators, and oscilloscopes