Assistant Parts Manager

AMAZING INTERNAL OPPORTUNITY ALERT

Abbotsford Hyundai is currently offering an amazing GROWTH OPPORTUNITY to the right candidate. If you are an experienced Parts Personnel, this may be the opportunity that you do not want to sleep on!

Reporting to the Fixed Operations Manager, the Assistant Parts Manager is responsible for supporting the operations management within the Parts Department to maximize profitability, and customer satisfaction.

Schedule : Full-Time

Remuneration : $70,000 - $80,000 per year

Who You Are :

• Minimum of 3+ years of recent experience as a Parts Advisor role within an OEM Dealership
• Minimum of 1+ years of tenure within TAG
• Experience participating in an annual inventory count within TAG
• Successful experience generating an increase in Parts Sales with a "think outside the box" attitude
• Strong leadership characteristics, with a strong emphasis on the ability to motivate and inspire teams
• Strong organizational skills with the ability to multitask
• Strong communication skills
• Ability to effectively respond to and meet the needs of a diverse client base
• Ability to work efficiently and effectively under pressure with simultaneous deadlines

What Your Day Will Look Like :

• Create sales goals and objectives for the department, which includes a marketing plan to promote new and repeat business
• Provide training and real-time coaching to Parts Advisors and Parts support staff on administering policies, procedures and sales strategies
• Ensure Parts Advisors are kept up to date on manufacturer campaigns, bulletins and outstanding recalls
• Ensure Parts Advisors maintain their manufacturer training guidelines
• Join the Fixed Operations Manager in routine departmental meetings to increase training and development in an effort to grow the department
• Remain abreast on departmental sales metrics and provide communication, training and development to attain target metrics
• Keep up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives
• Maintain and control parts inventory and perform periodic parts inventory audits
• Perform annual inventory count.
• Perform parts returns of aged inventory
• Maintain the highest Customer Service Index rating from customers by handling all customer discrepancies immediately and according to dealership policy
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Prepare detailed and accurate estimates on the cost of parts
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates;

obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

Demonstrate behaviors consistent with Trotman Auto Group’s Core Values in all interactions with clients, colleagues and vendors

To apply for an internal position, please ensure you practice the following process :

• communicate with your existing Direct Manager to notify them of your application
• apply directly to this application - DO NOT apply directly to the dealership or Fixed Operations Manager
• you will be contacted by a member of the Recruitment Department on next steps

We look forward to reviewing all internal candidates. GOOD LUCK!