Customer Service Representative

Store 3001707 : 3250 Brokedale Avenue, Cornwall, Ontario K6H 7A3

ESSENTIAL DUTIES :

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements :

Customer Satisfaction : Provides prompt excellent customer service in a courteous, friendly and attentive manner.

• Greets customers as they enter the area and thanks customers as they leave.
• Gives assistance and offers suggestions or recommendations to the customer.
• Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Reports to work on time and follows the dress and appearance code.

Facility Condition : Maintains the store facility’s condition and equipment to Company and / or brand standards by cleaning and performing a variety of general housekeeping duties :

Merchandising : Completes build-to’s for ordering / purchasing merchandise. Receives and verifies vendor deliveries.

Sales Controls :  Controls merchandise, cash shortages, and other selling expenses.

Financial Controls : Keeps accurate cash, sales and inventory control records and accounts for variances.

Security Controls : Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.

Administrative : Keeps an accurate record of all shift and timekeeping paperwork.

JOB REQUIREMENTS :

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes :

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes :

JOB DESCRIPTION ACKNOWLEDGMENT

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Hiring Range : $17.60 to $17.60

Circle K values diversity in the workplace and encourages applications from the following designated groups : women, aboriginal peoples, persons with disabilities and members of visible minorities. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request in all aspects of the selection process. We use artificial intelligence (AI) to match job profiles with job requirements as part of our recruitment process. This position reflects an open vacancy.