Adecco is currently seeking an experienced Dispatcher to join our client's team in Carp, ON. Reporting to the General Manager, the Dispatcher is responsible for the dispatch of drivers and providing accurate direction. The role also includes providing a high degree of customer service in a fast-paced work environment.
Work Location : Carp, ON
Shifts : Full time hours that fall in line with School Bussing Split Shift (approx. 6 : 30am to 10 : 30am and 1 : 00pm to 5 : 00pm)
Pay : $22-23 / hr
Benefits : - Free B license upgrade
- Comprehensive benefits packages for full time employees after 90 days of full time employment, with an Employee and Family Assistance Program, and a great company perks program
- $1000 Employee Referral Bonus Plan for all staff
- Free Parking
Important Details :
Split shift hours to support school bussing peak timesThis full time role runs year round, and it not defined by the school calendarSummer or school holiday hours may vary and may NOT be split shift as a resultDispatchers receive a 2 week holiday pro-rated the first yearYou will need a reliable means of transportation to work in all weather.No public transportation available to this area.Job Description :
Ensure dispatch and driver operations are in accordance with established standardsCreatively arrange routes and driver resources to ensure contracted routes are covered for driver illness and holidaysCustomer Service Calls, Recurring rides & Special event co-ordinationIncident reportingDispatch drivers to various routes on a timely basisAlert drivers to road closures and other delaysIdentify all runs and drivers active on routes are on time to ensure no students are left behindManage and pull a variety of reports as per the General Manager's directiveManage and assist with scheduling vehicle maintenance as requiredAnswer phones, fax, and email correspondence in a professional and courteous mannerRequirements :
Dispatch experience within the transportation or service industry or related educationAbility to utilize a two way radio to listen to, respond to and communicate effectively with all on route driversAbility to multi-task to prioritize several urgent and important tasksAbility to accurately follow a flowchart of procedures to meet corporate and legal obligationsStrong proven customer service experienceComputer literate and have software experience in MS Office (MS Word and Excel)A good understanding of the transportation industryPossess a valid Ontario G licenseAble to Provide a Clean drivers abstractAble to Provide a Clean criminal record searchAn excellent Geographic knowledge of the City of Ottawa and surrounding areas and preferably familiar with the schools and their locations within the districts we serveAble to communicate effectively with clear, concise and excellent EnglishIf you are interested in applying to our Dispatcher opportunity, please submit your resume as soon as possible by clicking on the 'Apply with Adecco' button.
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