Dispatcher

Adecco is currently hiring a Dispatcher for a full-time permanent position in Carp, ON. This opportunity is ideal for a highly organized and customer-focused individual who thrives in a fast-paced environment and enjoys coordinating logistics and driver operations to ensure efficient transportation services. This role offers strong employee perks including a free B license upgrade, a $1,000 employee referral bonus program, free parking, and comprehensive benefits after 90 days of full-time employment, including an Employee and Family Assistance Program.
As a Dispatcher, you will be responsible for coordinating driver schedules, managing dispatch operations, and ensuring routes run smoothly and safely. You will play a key role in communicating with drivers, responding to operational changes, and ensuring all transportation services are delivered efficiently while maintaining excellent customer service standards.

• Pay Rate: $22-$23/hr
  
• Location: Carp, ON
  
• Schedule: Split shift aligned with school transportation hours (approximately 6:30 AM - 10:30 AM and 1:00 PM - 5:00 PM)
  
• Contract: Permanent | Full-time
  
• Vacancy Status: This posting is for an existing vacancy.
  

Responsibilities:

• Ensure dispatch and driver operations are conducted in accordance with established standards.
  
• Arrange routes and allocate driver resources to ensure contracted routes are covered during driver illness or holidays.
  
• Handle customer service calls, recurring ride requests, and special event coordination.
  
• Complete incident reporting as required.
  
• Dispatch drivers to various routes on a timely basis.
  
• Alert drivers to road closures, delays, or other operational issues.
  
• Monitor all active runs and drivers to ensure routes remain on schedule and students are transported safely.
  
• Manage and generate various reports as directed by the General Manager.
  
• Assist with scheduling and coordinating vehicle maintenance as required.
  
• Answer phones and manage fax and email correspondence in a professional and courteous manner.
  

Requirements:

• Must be eligible to work and reside within Canada
  
• Previous dispatch experience within the transportation or service industry or related education.
  
• Ability to utilize a two-way radio to communicate effectively with drivers on route.
  
• Strong ability to multitask and prioritize several urgent tasks simultaneously.
  
• Ability to follow established procedures and operational guidelines to meet corporate and legal obligations.
  
• Strong customer service experience.
  
• Computer literacy and experience with Microsoft Office applications including Word and Excel.
  
• General understanding of the transportation industry.
  
• Valid Ontario G driver's license.
  
• Ability to provide a clean driver's abstract.
  
• Ability to provide a clean criminal record check.
  
• Strong geographic knowledge of the City of Ottawa and surrounding areas, with familiarity with local schools considered an asset.
  
• Ability to communicate clearly and effectively in English.
  

Interested in this position? Apply now! Our dynamic recruitment team is ready to welcome you and support you on your path to success.
At Adecco, our purpose is simple: to make the future work for everyone. We live our values - Passion, Collaboration, Inclusion, Courage, and Customer-Centricity - by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.
If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!
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