Service Coordinator

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Pattison ID is a leading provider of branded environments across North America, specializing in signage, digital experiences, and architectural branding. With over a century of expertise, the company delivers end-to-end solutions, from design and manufacturing to installation and maintenance for some of the world’s most recognized brands. Pattison ID is committed to innovation, quality, and customer satisfaction, helping businesses create impactful visual identities in retail, corporate, and public spaces.

The Service Coordinator helps keep projects running smoothly and on track. This role supports Service Project Managers, Team Leads, and Director with the behind-the-scenes work that keeps everything organized — including tracking progress, maintaining documentation, handling data entry, filing photos, following up on tasks, and processing invoices. The position plays a key part in keeping operations efficient and enabling the team to deliver great service and support to customers.

Job Title: Service Coordinator

Key Responsibilities

• Coordinate project activities and timelines to ensure projects stay on schedule.
• Provide administrative and logistical support
• Track project progress and maintain accurate documentation and records.
• Assist with data entry, filing photos, follow-ups, and processing invoices.
• Maintain organized project files and update databases as needed.
• Communicate with internal teams to support smooth project execution.
• Support management with other administrative tasks as required

QUALIFICATIONS and COMPETENCIES

• Business administration experience or 2-5 years’ experience in a call center environment is an asset.
• Strong familiarity with sign products and service is helpful.
• Positive and engaging attitude with a sense of professionalism, patience and commitment to service.
• Proficient in communication skills (written and verbal) with ability to adapt communication depending on the audience receiving the message.
• Aptitude to identify/communicate potential roadblocks/challenges from a system, service or process perspective and offer solutions/recommendations to improve as needed.
• Proven ability to analyze & define a problem, evaluate alternatives and propose an effective solution.
• Organization capability with attention to detail, multi-tasking skills and proven expertise on time management and collaboration.
• Excellent skills in developing and fostering effective professional relationships with internal and external stakeholders.
• Knowledge of Microsoft Office suite & Epicor10
• Preferably bilingual - English & French

WHAT WE OFFER:

• Hybrid Work Model for Work-Life Balance
• Employee Group Flex Benefits
• Paid Vacation
• RRSP Company Match
• Employee and Family Assistance Program
• Perkopolis & Other Company Discounts
• Internal Job Opportunities & Growth

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Facilities Services

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