It’s not a package. It’s a promise®.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description
The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management. This role will work in close partnership with management, couriers, sales, call center, dock team, and external customers to effectively manage the daily workflow while providing a positive customer experience. This includes real time resolution i.e.) paging cases and emails for deliveries and pickups, time extension and shipment resolution.
Responsibilities
Work closely with drivers and managers to ensure all service commitments are appointed to the appropriate routes and when required liase with the two parties to meet daily performance objectives
Authorize drivers request to leave territory
Solve problems for the drivers on route including contacting customers and terminal managers to facilitate positive customer experience
Page drivers to gather relevant investigative facts to validate service concerns generated via emails from management, call center and sales for delivery and pickup identified by customers
Monitor systems and ensure drivers are connected to network as well drivers are not showing in alerts
Collaborate with management to re-allocate service commitments such as pickups and load balance drivers’ routes when required
Cross functional communication within dispatch department
Maintain database and generate reports requested by operations management
Additional Responsibilities
Education
Partial Completion of High School
Experience
1 year experience within a dispatch role, Logistics and/or Supply Chain operations
1 year experience using SalesForce & CCD system
Skills
Operations ManagementComputer Operations Standards and ProceduresLanguage Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: 566 - GTT
Working Conditions: Call Centre; Office Environment; Warehouse Environment
Posting Number: 68682
Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Ops Support Rep Dispatch • Etobicoke, ON, CA
Our client is a mid-sized freight brokerage business that have been in business for more that 25 years.Due to continued growth they are seeking a strong.Minimum 5 years of dispatch experience with ... Voir plus
A Direct Support Professional (DSP) is responsible to support individuals with developmental disabilities to live in a state of dignity, to share in all elements of living in the community and to p... Voir plus
A remote recruiting company is seeking Customer Support Reps to work from home, offering flexible hours and competitive earnings between $1000 to $2500 weekly.Candidates should have excellent commu... Voir plus
Now, if you were to come on board as a.Respond to customer inquiries regarding Patient Transport and Environmental Services.Utilize computer/on-line guidelines in responding to customer inquiries.C... Voir plus
Responsible for coordinating inbound and outbound shipments to and from the DC.Verify all receiving documentation and maintain accuracy at all times (i.Accurately complete and maintain all necessar... Voir plus
Head Office, Cornwall Road, Oakville, ON.We are seeking a motivated and detail-oriented.Digital Networks Operations Centre (NOC) / Service team.This role offers hands‑on experience in a dynamic env... Voir plus
To provide accurate information and assistance to customers requiring direct customer interface; perform administrative duties necessary for efficient operations; promote continued sales and genera... Voir plus
To provide accurate information and assistance to customers requiring direct customer interface.To perform administrative duties necessary for efficient operations.Promotes continued sales and gene... Voir plus
Become a Dispatcher for Emergency Response Services and play a pivotal role in community safety.Manage emergency situations and monitor security operations from our control center, ensuring effecti... Voir plus
Take charge as a Customer Engagement Representative, enhancing customer service from inquiry to fulfillment.Focus on relationship management and logistical coordination while promoting service exce... Voir plus
This is a hybrid role that can be based in Toronto, Ontario, Harrisburg, PA or Tampa, FL.Rebates Support Representative.The purpose of this position is to assist the Procurement and Sales Departmen... Voir plus
A logistics company in Brampton is seeking an experienced professional to manage spot market pricing and freight operations.You will analyze bids, negotiate rates with carriers, and coordinate the ... Voir plus
Position's anticipated start date:.This external job posting may close earlier than the advertised deadline.We recommend applying as soon as possible.We recommend you save a copy of the job posting... Voir plus
Responsible for the receiving, order filling and shipment of freight into and out of the DC.General Warehouse Duties including Load/Unload Trailers.Must be able to work Picking, Receiving and Shipp... Voir plus
A notable animal welfare organization in British Columbia is hiring an Animal Helpline Operator for the Canada Summer Jobs program.This role involves providing outstanding customer service, handlin... Voir plus
Pursue a rewarding opportunity as an Overnight Support Worker assisting individuals with developmental disabilities.Facilitate inclusive living and ensure safety while supporting autonomy in a grou... Voir plus
Candidates must be a minimum age of 18 years.Candidates must be a minimum age of 18 years.Joining our Canada’s Wonderland team means you’ll commit to providing a safe and secure environment for all... Voir plus
Charger Logistics is a world class asset-based carrier.We specialize in delivering your assets, on time and on budget.With the diverse fleet of equipment, we can handle a range of freight, includin... Voir plus
CAD (base salary; vary by experience, location and business needs).This Senior Analyst role reports directly to the Sr.It provides senior‑level troubleshooting expertise, including on‑call pager ro... Voir plus
A leading Business Process Outsourcing company is seeking a Remote Inbound Call Center Representative.You will be responsible for answering customer inquiries, providing information about products,... Voir plus
