Customer Experience Representative Technical Support

BIS Safety Softwareis a fast-paced high-growth organization providing leading software for the safety industry. We are expanding our team and are looking to add a positive upbeat team member who cares deeply about delivering amazing customer service.

Founded in 2006 BISis proudly headquartered in Sherwood Park Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation and we are looking to continue our growth across North America and around the world.

Youll be stepping into an existing role focused on providing outstanding customer service that includes software support for our users ongoing training and support for system administrators and technical support for our resellers. Essentially you will be the first point of contact when a user needs technical assistance.

We are recruiting for two positions:

Day shift: SundayThursday or TuesdaySaturday

Afternoon/evening shift (12-8:30PM MST): MondayThursday plus a day shift on either Saturday or Sunday

$21 - $24 an hour

At BIS we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.

Another key part of our culture is our purposeful avoidance of titles. We dont use job titles as they dont reflect the value we place on humility. And we lead with our heart treating all our customers and team members with integrity and compassion.

We are looking for like-minded individuals who are interested in growing with us.

In addition we also offer the following:

BIS is a company where you can not only grow your career but also share in the success you help create.Our Employee Stock Ownership Plan (ESOP) allows you to own a piece of the business and build equity in the companys future.

If this describes you please submit a creative application that is sure to grab our attention.

Visit our Careers Page to learn more.

We sincerely thank all applicants for their interest however only applicants selected for interviews will be contacted.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.