Operator - Security Command Centre - Vernon

Overview

Paladin Security : Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre ensures a 24 / 7 communication link between client field staff, management, on‑call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property.

Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.

We are seeking experienced Operators for a full‑time role, either on afternoon shifts or overnight (graveyards). All schedules include at least one weekend shift.

Pay Rate : $32.85 / hour

Responsibilities

• Monitor alarm events, live incidents, and surveillance video
• Dispatch emergency services and security staff when needed
• Handle after‑hours service requests and triage tech / system issues
• Maintain detailed incident logs and evidence reports
• Operate integrated software platforms (CCTV, Access Control, Intrusion)
• Manage high‑volume communication via phone, email, and internal systems
• Conduct daily compliance audits
• Remain calm, organized, and professional in high‑stress scenarios
• Other duties as required to meet operational needs

Requirements

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

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