Business Development Manager

Please apply at :

https : / / isarta.com / jobs / ?utm_source=IND&job=117241

Responsive recruiter

Reporting to the Franchise Owner, the General Manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service. The General Manager will be required to manage the Operations and Sales Managers and foster an environment where all employees practice accountability, reliability, and proactivity in their approach. Specifically, the incumbent will focus on service excellence as a priority with all existing clients, continuous growth in the acquisition of new client accounts and ongoing resources devoted to internal people development.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Business Management

• Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives
• Establish and communicate clear standards of performance and budgets for each business unit and / or client account
• Effectively enforce project and performance standards to ensure high quality of customer satisfaction
• Oversee and support supervisors & managers on project work to comply with assigned deadlines / schedule
• Manage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client's wellbeing
• Conduct regular one-on-one meetings with managers & supervisors to review key deliverables and actual performance relative to projected expectations
• Lead periodic team performance meetings to increase productivity, engage and monitor moral of staff / crews
• Maintain involvement in the communication process with home and business owners, sub-contractors, and other possible vendors
• Resolve operating problems and difficulties, and authorize operational procedures within span of control
• Provide advice, guidance, and direction to managers and staff to support employee success
• Enforce values, expectations, and support ongoing training and as needed
• Foster engagement with staff / crews by holding events, meetings, activities to recognize achievements and plan business objectives

Client Services

Administration

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Franchise Owners. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Educational Requirements

Education Required : High school diploma is required.

Degree or diploma in Operations / Business Management is preferred.

Other Education / Certification / Training preferred : n / a

Work Experience Requirements

Work experience required : Minimum of three (3) years of managerial experience in a franchise and / or operations environment, preferably in cleaning and / or restoration services.

Job related experience required : Minimum six (6) - eight (8) years of progressive experience in cleaning and / or restoration services is required.

Technical Requirements

Equipment : n / a

Software : n / a

Other : n / a

Competencies

Physical Requirements

This position requires a moderate level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions.

Time will primarily be spent in an office environment during regular office hours. There may be requirements to work outside of the office occasionally.

Compensation : $21.00 - $25.00 per hour

By joining ServiceMaster Clean, you will be part of an industry leading company with over 65 years of expertise in Canada and opportunities from coast to coast. You'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals.

ServiceMaster Clean takes great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.

We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results

We Are Committed to our customers and are guided in all we do by their needs.

We Are Complete and seek to provide exceptional service and engage in proactive behavior.

We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.

We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to ServiceMaster of Canada Ltd .

Please apply at :

https : / / isarta.com / jobs / ?utm_source=IND&job=117241