Driver Examiner 2 -Dryden- Full Time - Perm - Bilingual

Position Description & Qualifications

This role has a starting hourly rate of $27.43 .

If you enjoy working with the public in a high energy and dynamic environment — challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills to Serco Canada Inc. where challenging and rewarding job opportunities await you!

Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner.

You will be part of a team that works closely with the customer and other Serco teams that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.

You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system / computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.

This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.

Summary / Purpose

• Evaluates the driving ability of applicants at the G2 and G level.
• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.
• Provides grade of road test, licence information and resolves licensing issues.
• Provides information and assistance related to Driver Examination services.
• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.

Key Responsibilities

Health And Safety

Other / Projects

Education / Certifications

KNOWLEDGE and EXPERIENCE

Skills / Competencies

Knowledge and understanding of driving and assessment - Theory of driving behaviour, hazard perception and accidence avoidance. Driving test policies and standards, requirements of the driving test.

Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Foresee, correct and comprehensive recognition of dangerous situations. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of service - Ability to establish and communicate what the candidate can expect during the test. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness - The ability to make difficult decisions in a timely manner.

Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Personal credibility - To be responsible, reliable, and trustworthy.

Mental And Physical Effort

Working Conditions

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range : The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit : https : / / careers.serco-na.com / us / en / about-us.

Serco complies with all applicable federal, provincial, and local leave laws. This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to : careers@serco-na.com.

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